Dynamics 365 Copilot and AI

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As AI continues to rise in popularity, Microsoft has recently launched a new Dynamics 365 Copilot, which provides interactive, AI-powered assistance to allow users to spend more time on tasks that are important.

Microsoft Copilot

What is Dynamics 365 Copilot?

Users will be able to brainstorm ideas faster, create content more quickly, complete time-consuming tasks, and get insights and recommendations efficiently with Copilot’s AI capabilities and natural language processing.

We’ll focus on Microsoft Dynamics 365 Business Central and how the integration of this artificial intelligence tool can elevate the software as of 2023 release wave 1.

How Does Dynamics 365 Copilot Work?

Dynamics 365 Copilot is:

  • Grounded in data
    Copilot has access to documents, emails, calendars, chats, meetings, and contacts to deliver accurate, contextual, and relevant responses.
  • Built on security
    Copilot integrates directly with Microsoft 365 to inherit your organization’s security policies and protect your data from any threats.
  • Architected to protect data
    Copilot only presents data that can be accessed using the same technology that Microsoft has been using for years to secure customer data.
  • Integrated into apps
    Not only does Copilot integrate with Microsoft Dynamics 365, but it also integrates with Word, Excel, Powerpoint, Outlook, Teams, and more, behaving the same way across all platforms.
  • Designed to learn new skills
    Copilot can already create, summarize, analyze, collaborate, and automate processes. It can also learn how to connect to CRM systems and will eventually perform more sophisticated tasks.

Dynamics 365 Copilot for Business Central

With Dynamics 365 Copilot, you can automate tedious tasks like data entry, content creation, and note taking to help you focus on what really matters. As the world’s first AI Copilot in both CRM and ERP, Copilot is designed to make your CRM and ERP systems more efficient.

In Business Central, Copilot helps SMBs streamline the creation of product listings and descriptions in online stores to go-to-market faster with new products. It can help create compelling product descriptions by specifying product attributes such as color, material, and size. These descriptions can then be tailored further by selecting tone of voice, format, and length.

Dynamics 365 Copilot Features

Dynamics 365 Copilot also provides a variety of other features across Dynamics 365 Customer Service, Customer Insights, Marketing, and Supply Chain Management, such as:

  • Crafting email responses
  • Creating summaries of meetings
  • Drafting contextual answers to queries
  • Curating personalized customer segments
  • Helping with content creation
  • Flagging external issues that might impact processes

Reasons to Implement Business Central

While Microsoft offers a few different options for ERP software, Business Central stands out for being a modern cloud-based solution. By implementing Dynamics 365 Business Central, organizations no longer need to worry about servers or hosting infrastructure and the costs associated with them. With the integration of AI through Copilot, Microsoft Dynamics 365 Business Central will only become more powerful.

As Microsoft continues to push for the adoption of cloud solutions, Business Central will likely continue to receive the majority of updates and may be able to integrate even further with AI in the future. If you’re not already on Business Central, now is the time to make the switch!



Make the Upgrade to Business Central

We understand selecting an ERP and then customizing it to fit your needs can be extremely daunting. As experts in ERP implementation, EFOQUS can help you take full advantage of your ERP.

Get in touch with us to learn how you can utilize AI to increase efficiency in Business Central, or how to implement Business Central as your ERP.


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