Dynamics ERP Partners
Focused On Field Service
Updated November 2026
Which Microsoft Dynamics ERP is best for field service?
Most small and midsize field service companies start with Dynamics 365 Business Central Premium. Its Service Management features handle service orders, service items, service contracts, repair parts, estimates and invoices, and assign technicians based on skill and availability. Service management is not in the Essentials license. Companies that need richer scheduling and a technician mobile app add Dynamics 365 Field Service, a separate application that Microsoft integrates with Business Central: work orders flow from Field Service into Business Central for posting, invoicing and inventory. Larger organizations on Dynamics 365 Finance and Supply Chain Management also pair them with Field Service (Microsoft Learn: Business Central service management).
| Business Central Premium (Service Management) | Business Central + Dynamics 365 Field Service | |
| Typical fit | Repair shops and service teams with office-based dispatch | Larger mobile workforces with complex scheduling |
| Work orders | Service orders and service items in the ERP | Field Service work orders synced to Business Central service orders or project journals |
| Scheduling | Dispatch by skill and availability | Field Service scheduling, with optional Resource Scheduling Optimization |
| Contracts | Service contracts with invoicing periods | Contracts and invoicing stay in Business Central |
| US list price | $110 per user/month | Field Service $105 per user/month, plus Business Central licenses for back-office users |
Prices are Microsoft's US list prices, paid yearly, from the Business Central pricing page and the Field Service pricing page. A partner quote will add implementation, add-ons and support.
The partners below are Microsoft Dynamics ERP partners with field service experience who publish on the ERP Software Blog. For advice on picking one, see how to choose the right Business Central partner for field service organizations.
| Microsoft Dynamics Product Icons Legend.... | ||
 Dynamics GP |
 Dynamics SL |
 Dynamics 365 Business Central |
 Dynamics NAV |
 Dynamics AX |
 Dynamics 365 Finance & Operations |
| Company Name | Focus | Case Study |
|
Rand Group View Profile |
construction, energy, healthcare, hvac, manufacturing, oilfield services, preventative maintenance, repairs, utilities | Case Study |
|
FIELDBOSS View Profile |
elevator contractors, field service mechanics, field service technicians, hvac, hvac-r, mechanical contractors, private equity, specialty contractors | Case Study |
Add On Partners
Focused On Field Service
Review this directory to find companies with proven expertise working with companies like yours. Keep in mind that these partners may focus on additional industries, so review their profile for full information.| Company Name | Focus | Case Study |
|
Praxedo View Profile |
Field Asset Tracking, HVAC Services, Industrial Equipment Maintenance, Mobile Workforce Management, Preventive Maintenance, Renewable Energy Installations, Schedule Optimization, Telecommunications Maintenance, Utility Services, Work order management | Case Study |
How do you choose between Business Central service management and Dynamics 365 Field Service?
For a full overview, read what Business Central for field service is. Business Central Premium alone is often enough when dispatchers schedule from the office and technicians report time and parts afterwards. Add Dynamics 365 Field Service when one or more of these is true:
- You schedule many technicians across territories and want optimized routes and bookings.
- Technicians need a mobile app to see work orders, record parts and close jobs on site.
- You track customer assets and service history in the same system your customer service team uses.
- You use outside contractors; Microsoft sells a Field Service Contractor license at $50 per user/month.
Microsoft's integration offers two types: Project (work orders sync to project journals) and Project and Service (work orders sync to service orders), which requires Business Central Premium (Microsoft Learn: integrate with Field Service). See also connecting service operations, inventory and billing in Business Central.
What field service features should a Dynamics ERP include?
- Service orders and service items that record what was installed where, and its repair history.
- Service contracts with recurring invoicing, response times and contract pricing.
- Dispatching by skill and availability, with zones or territories.
- Parts and van stock tied to ERP inventory, so consumption reduces stock and drives replenishment.
- Estimates and invoicing straight from completed work, without re-keying.
- Service KPIs such as first-time fix rate and profitability per contract. See essential field service KPIs for Business Central users.
Frequently asked questions
Does Business Central Essentials include service management?
No. Service management is included only in Business Central Premium. Microsoft's licensing guidance lists planning and dispatching, service item management, service price management, service contract management and service order management under Premium. Every user in a Premium company needs a Premium license.
Is Dynamics 365 Field Service part of Business Central?
No. Dynamics 365 Field Service is a separate application with its own license. Business Central connects to it through Microsoft's Field Service Integration app, which needs a Dataverse connection. Completed work orders flow back to Business Central for posting and invoicing. See API vs pre-built connector for field service integration.
How does Field Service connect to Dynamics 365 Finance and Supply Chain Management?
Microsoft is moving this to the Field Service and Project Operations integration. The older Field Service integration with finance and operations apps won't be available after February 28, 2027, and new environments can no longer install it (Microsoft Learn). Ask your partner which pattern your project will use.
What happens to Dynamics GP and NAV service companies?
Microsoft's path for Dynamics NAV and GP users is Business Central. NAV service management users will find the same core concepts, service items, contracts and orders, in Business Central Premium. Many of the partners listed above specialize in those migrations.