Dynamics ERP Partners
Focused On Maintenance, Repair & Overhaul (MRO)
Updated November 2026
Which Microsoft Dynamics ERP is best for maintenance, repair and overhaul (MRO)?
It depends on whose equipment you maintain. If you repair and service customers' equipment, Dynamics 365 Business Central Premium includes service management: service items, service contracts, service orders, fault codes, repair parts and service invoicing (Microsoft Learn: service management). If you maintain your own assets across plants, fleets or facilities, Dynamics 365 Supply Chain Management includes Asset Management with work orders, maintenance plans, maintenance rounds and counter-based triggers. Companies with mobile technicians often add Dynamics 365 Field Service for scheduling, dispatch and a technician mobile app; it integrates with both Business Central and Supply Chain Management.
| Business Central Premium | Supply Chain Management | |
| Typical fit | Small and midsize repair shops, service departments and equipment dealers | Mid-size to enterprise asset owners and multi-site maintenance operations |
| Core MRO function | Service management: service items, contracts, orders, fault codes | Asset Management: assets, functional locations, work orders |
| Preventive maintenance | Service contracts with planned service visits | Time-based and counter-based maintenance plans and rounds |
| Parts and inventory | Repair parts and supplies tracked on service orders | Spare parts on work orders with full warehouse management |
| US list price | $110 per user/month (service management is not in Essentials) | $210 per user/month |
Prices are Microsoft's US list prices, paid yearly, from the Business Central pricing page and the Supply Chain Management pricing page. Field Service is licensed separately. A partner quote will add implementation, add-ons and support.
No partners are currently listed for maintenance, repair and overhaul on the ERP Software Blog. Most Microsoft Dynamics partners serve several industries, so browse the full Microsoft Dynamics ERP partner directory and ask about service and asset maintenance projects. For tools that extend Dynamics operations, see the Best Microsoft Dynamics ERP Tools for Supply Chain.
| Microsoft Dynamics Product Icons Legend.... | ||
 Dynamics GP |
 Dynamics SL |
 Dynamics 365 Business Central |
 Dynamics NAV |
 Dynamics AX |
 Dynamics 365 Finance & Operations |
Add On Partners
Focused On Maintenance, Repair & Overhaul (MRO)
Review this directory to find companies with proven expertise working with companies like yours. Keep in mind that these partners may focus on additional industries, so review their profile for full information.How do you choose a Dynamics ERP for MRO?
Answer three questions first:
- Whose assets? Customer equipment points to service management in Business Central Premium or Field Service. Your own plant, fleet or facilities point to Asset Management in Supply Chain Management.
- What triggers the work? If maintenance is driven by run hours, cycles, mileage or measurements, you need counter-based maintenance plans (Microsoft Learn: maintenance plans).
- Where is the work done? Shop-based repair fits Business Central service orders. Work at customer sites, with dispatch and a mobile app, fits Field Service.
Also ask how the system handles serialized components, warranty claims and repair history. See serialized equipment lifecycle tracking in Business Central.
What MRO features should a Dynamics ERP include?
- Asset or service item records with location, components and full repair history.
- Preventive maintenance by calendar interval and by meter or counter readings.
- Work orders or service orders with labor, parts and costs.
- Fault, symptom and resolution codes for reliability analysis.
- Spare parts inventory and purchasing linked to planned work.
- Service contracts and warranties with contract billing.
- Scheduling and dispatch by skill and availability. See what is Business Central for field service?
Frequently asked questions
Does Business Central Essentials include service management?
No. Service order management is included only in Business Central Premium, as Microsoft's licensing guidance states. Essentials includes fixed assets, which can record maintenance costs and the next service date for your own assets, but not service orders, service contracts or service items for customer equipment.
What is the difference between Field Service and Business Central service management?
Business Central service management handles service items, contracts, orders and invoicing inside the ERP. Dynamics 365 Field Service is a separate application focused on scheduling, dispatch and a technician mobile app, with work orders, agreements and truck stock. Business Central can integrate with Field Service for project management or, with Premium, service management (Microsoft Learn). See Business Central Field Service integration.
Can Dynamics 365 schedule maintenance from meter readings?
Yes. In Supply Chain Management, Asset Management supports maintenance plan lines of type Time and Counter. Counter lines can trigger work when an asset reaches a set number of hours or units, or when a measurement goes above or below a limit, such as brake pad wear.
What does Field Service cost?
Dynamics 365 Field Service lists at $105 per user/month, and Field Service Contractor at $50 per user/month, US list, paid yearly, according to Microsoft's Field Service pricing page. Resource Scheduling Optimization is an add-in priced per resource.