Big box retailers require EDI, so for most brands it is simply the cost of doing business. Moving documents between systems is the easy part. The harder part is supporting the retail processes behind those documents, such as PO splits, multistore fulfillment, labeling rules, and price discrepancies, without constant manual work. In this on-demand webinar, Sunrise Technologies and TrueCommerce explain what it takes to get EDI right, especially during a move to Dynamics 365.
The panel includes Cameron Caudill, Senior Solutions Manager at Sunrise, and Michelle Hernick, Solutions Engineer at TrueCommerce, along with Chris Pannington, Senior Account Executive at TrueCommerce. Beth Clarkin, Director of Channel Marketing at TrueCommerce, moderates.
Where retail EDI usually breaks down:
- Item and location cross-references that differ for each trading partner
- Preseason bulk orders that are drawn down over the course of the season
- Ship-to/mark-for orders that go to a distribution center but are bound for individual stores
- Carton, pallet, and labeling requirements that trigger chargebacks when they are missed
They also explain why the same complexity applies on the inbound side, where brands receive goods from vendors.
Watch and learn:
- How Sunrise and TrueCommerce lower go-live risk of a Dynamics 365 implementation by matching EDI work to right project stage
- Why designing around end-to-end business processes, rather than a list of requirements, lets routine orders flow automatically
- How Vera Bradley replaced a self-managed, multi-vendor EDI setup with the TrueCommerce module embedded in Dynamics 365, and gained flexibility and visibility into inbound exceptions
- Where in the order-to-cash process EDI issues tend to appear, and how Dynamics 365 workspaces, and eventually agents, can show those issues to operations teams without a trip through IT
Watch the full webinar to hear the complete discussion and the audience Q&A: