Where should your company start with AI if you haven’t started at all?
That was one of the big questions at an executive AI roundtable at Community Summit 2026. partnered with Dynamic Communities and Microsoft to host this special part of the Summit event. Executives from retail, supply chain, distribution, and other industries joined the conversation.
What made the discussion so useful was the range of people in the room. Some attendees had not started their AI journey yet. Others were running their entire business on AI.
In this interview, , Director of AI Consulting at Innovia Consulting, shares the main takeaways from the roundtable. She explains why now is the time to get started, why starting small works, and why it pays to celebrate early wins. She also introduces Bifrost, Innovia’s new tool that connects Business Central to the AI of your choice, such as Copilot or Claude.
Watch the full interview below.
Transcription of video:
Anya Ciecierski: I’m here with Trish Boccuti from Innovia Consulting, and we want to learn a little bit more about a very cool AI roundtable that happened here at Community Summit. Trish, tell us a little bit about that.
Trish Boccuti: Absolutely. We partnered with Dynamic Communities and Microsoft, and Dona Sarkar and Leon Welicki were part of the roundtable. We had a lot of different executives from all different industries: retail, supply chain, distributors, that type of thing. And we had some really great discussion.
One of the most interesting things in the room was there were people that had not even started their AI journey and there were people that ran their entire business off of AI. So, it led to a really nice discussion.
Anya Ciecierski: So, what were some of the takeaway points that you feel you had or maybe some of those in the audience?
Trish Boccuti: Sure. I think one of the biggest ones was it’s okay if you haven’t started your AI journey, but now is the time.
You’re not behind fully yet, but if you don’t start soon, you will be, and your competitors have started. I think another one was you can start small, right? Pick one or two things that you want to try and start to implement it and get everybody’s buy-in. And I think the last one was to celebrate your wins when you’re starting out and really help the company see, this is what we’ve done. This is the time we’ve been saving.
Anya Ciecierski: Interesting. So, do you think that coming to an event like this, Community Summit, is the right starting point for people in their AI journey, even though there’s people in all stages right now?
Trish Boccuti: Absolutely. We invited one customer who said, “Oh, I don’t really do anything. I don’t know if I should go.” And I said, “This is where you should go.” And being able to attend the sessions here and really understand whether you’re a brand-new person or there are deep-dive sessions if you’re further along your journey. I know they also do an AI Summit in March. I think that’s a fantastic place if you’re really about to start your AI journey.
Anya Ciecierski: Nice. I really enjoyed the AI-related keynote yesterday in the Women in Tech event. Bringing that human element into AI was also very, very interesting.
Trish Boccuti: I agree. When Dona Sarkar said yesterday in the keynote, “Human context matters.”
There’s a developer over in Europe that had a blog which I loved when he said the only reason it’s okay that I don’t write any of my own code anymore is because I know how to write my own code. I should not be developing code.
Anya Ciecierski: You know when it’s good and when it’s not good, so you have that human knowledge. So, I know that at this event, Innovia Consulting is talking about a new AI tool to your customers and to the users that are here. Can you tell us about that?
Trish Boccuti: Sure. It’s called Bifrost, and it’s a fantastic tool that easily connects Business Central to whatever your AI of choice is. So, whether you want to use Copilot or Claude, some cool stuff about it is setup is about five minutes. It does use single sign-on, so it’s following all your Business Central security, and for me, that’s a big thing. Because sometimes you don’t want people accessing the wrong information.
So, the fact that it follows your security, and even better, it can write back to Business Central, which we think is huge. Create a sales order right from your phone in Copilot that creates it in Business Central.
Anya Ciecierski: Interesting. Can you tell us a little bit about Innovia Consulting? What makes you special?
Trish Boccuti: Yeah, sure. We are a Business Central partner. We’ve been around for about 42 years, so a long time. And one of the neat things about us is what we do is Business Central, so we have a lot of deep knowledge and focus for our customers, and we have an AI-first mindset. So, we really want to help our customers and our own team do things faster and better.
Anya Ciecierski: Nice. Thank you for letting us know about the experience with the AI roundtable, your new tool, and the company that you’re with.
Final Thoughts
The roundtable’s message is reassuring for companies that feel late to AI. You are not too far behind yet, but the window to catch up is getting shorter. The best approach is a practical one: choose one or two use cases, get your team on board, and share the time you save so everyone can see the results.
Trish’s comments about human context are worth remembering too. AI works best when the people using it understand the work well enough to know when the output is right and when it isn’t.
For Business Central users, tools like Bifrost show where this is heading. You can connect your ERP data to the AI assistant you already use while keeping your existing security in place.
