By partnering with Tigunia, Sherweb modernized its CRM, removed development roadblocks, and achieved a single, connected view of its customers.
Product: Dynamics 365 CRM and Sales
Company: Sherweb
Name: Mathieu Clément
Job Title: Revenue Operations Manager - Tools & Automation
Role: Operations
Industry: Software and Technology
Business process changes that we used to wait six months for in the development queue and took 40-60 hours to complete can now be done in 15 minutes.Mathieu Clément - Revenue Operations Management, Sherweb
The Challenge:
Sherweb, a leading cloud solutions provider with over 1,000 employees and a fast-growing CRM user base, relied on a heavily customized, on-premises version of Microsoft Dynamics CRM last updated in 2016.
The outdated system came with significant hurdles: fragmented data across disconnected platforms, no integration with modern tools like data enrichment, and a costly dependence on internal developers for even minor changes. Without cloud compatibility, Sherweb also missed out on automation, advanced analytics, and a modern user experience.
As the company scaled, these limitations slowed operations, forced sales and marketing teams to work harder for basic insights, and left them without a unified customer view. To keep pace with growth, Sherweb needed more than just a CRM upgrade to the cloud, they needed an experienced partner to guide the transition and extend their internal team’s capacity.
The Solution:
After reviewing a shortlist of Microsoft partners, Sherweb chose Tigunia for their practical, hands-on style and collaborative mindset. “They didn’t come in with a sales pitch or flashy presentation,” said Mathieu Clement, Sherweb’s internal project lead. “They came in with a plan and that really resonated with me.”
From the outset, the project was treated as a true partnership. Responsibilities were divided based on expertise—Sherweb managed several of their own Dynamics customizations, while Tigunia focused on redesigning the CRM architecture, providing strategic oversight, and handling the complex data migration.
Tigunia’s flexibility and responsiveness proved critical to success. Both teams co-designed solutions, validated ideas, and made quick, informed decisions. “It really was a collaboration and having a technology partner that was able to do that made all the difference,” Clement noted. “We were all working toward the same goal and we achieved it.”
In the end, Tigunia brought more than technical skill—they delivered clarity, adaptability, and trust.
The Result:
Sherweb’s CRM migration launched on time and on budget—earning strong praise from executives across the organization. And the value extended well beyond a smooth go-live.
With Dynamics 365 CRM Online, Sherweb eliminated costly development delays. Business rule changes that once sat in a six-month backlog and consumed 40–60 hours of developer time can now be completed in as little as 15 minutes using low-code automation—a 99.6% improvement in turnaround time.
The move to the cloud also unlocked integrations that were previously out of reach. Sherweb now leverages modern tools for data enrichment and gains seamless connectivity with Microsoft-native solutions like Copilot and Power Automate. Sales, marketing, and leadership teams benefit from faster updates, stronger visibility, and a unified view of the customer.
What Sherweb achieved wasn’t just a system upgrade—it was a new way of working. They can now adapt quickly, scale efficiently, and pursue growth without friction. And the partnership with Tigunia continues: Phase Two is already underway, expanding user adoption from 300 to 500 and adding Customer Service functionality.
We didn’t need a pitch deck—we needed a partner who could speak our language and that we could trust. That’s why we chose Tigunia.Mathieu Clément - Revenue Operations Management, Sherweb