Digital transformation has become essential to support people working remotely and to compete in a global, connected economy. This means upgrading business management systems has never been more important.
However, there are obstacles your company will have to overcome. One is user adoption. To get the most impact from a business management solution, you need your employees to be on board. But even some tech-savvy employees tend to drag their feet during implementation.
The reason for this varies. Employees may be resistant to change, training may be inadequate, change management may not have been well planned, or leadership may not be fully committed. In most cases, it’s a combination of factors.
To help you overcome these challenges, our team here at the ERP Cloud Blog has collected ideas from twenty industry-leading experts to help businesses like yours get their employees to embrace the switch.
Provide an Answer to the WHY
Build a clear business case to help users understand why they are being asked to support the implementation of a new ERP system.
“Without the ‘WHY’, a new system implementation just becomes another task. It’s critical to identify the reason WHY. WHY are we spending the money? WHY are we spending time and effort. What’s the business case? What’s the justification? What’s the ROI? Make a strong case to drive user adoption.” —JourneyTEAM
Offer the Right Training
Ongoing training will help users feel supported as they make the switch to the new system. Support learners of all kinds by providing a variety of training options, including one-on-one, group, and video training sessions.
“The best training is done using real data in your own system. Your partner should set up master records in a clean, easy-to-understand way. Users don’t know what they don’t know until they try to do their own actual work.” —Intelligent Technologies, Inc.
Assign a Rock Star
What about an extra push to get your users excited for the new project?
“Designate a committed point person. This person needs to become a rock star. They’re the one who will be most involved with the implementation. They should be incredibly knowledgeable about the current practices. And they need to have the fire and drive to want and get the job done!” - CAL Business Solutions
Implementing a modern ERP system is a major step towards business growth. Instead of going at it alone, take advice from those who have done it before. Their pro tips can help you spearhead user adoption as you take your company to the next level.
To hear more from the experts and learn more tips that you can put into practice today, download the full white paper “19 Brilliant Ways to Promote ERP & CRM User Adoption” at erpsoftwareblog.com/cloud/19brilliant.
When it comes to user adoption, experience counts! Visit the ERP Cloud Blog Member Directory to find a list of implementation and training partners who know how to prepare your users to take full ownership of new software.
By ERP Software Blog writer, www.erpsoftwareblog.com/cloud