ERP Vendors and Client Satisfaction: Why It Matters and Who Delivers

 

When shopping for ERP software, it’s easy to get lost in the weeds.

Are you looking for a way out? Keep reading…

It’s not long before one solution looks identical to the next. It becomes hard to separate one from the other, so you can be confident in your decision. One extremely important differentiator that often gets overlooked because it’s hard to quantify is ERP vendors and client satisfaction.

How does the ERP vendor treat its customers? After all, when you buy ERP software, it’s an investment that will affect your business for years, if not decades, to come. So, taking time to consider how the ERP vendor will treat you after the sale is a must.

But where can you find this information? Once upon a time, the only way to get this information was to speak to other companies who bought the same ERP software you’re considering. While checking references is important, the internet can also provide information.

 

Consider looking at:

  • Software review sites like G2, software advice, tech radar, etc.
  • Analyst reports from Gartner, Infotech, software advice and the like.
  • Vendor websites: Look at the about us, why choose us pages to get a sense of the company’s values.

 

Do they seem to place an emphasis on customer relations and supporting the customer after the sale? Or do their marketing tactics lean more heavily on making the sale? If this is the case, it might lead you to question whether the vendor is interested in building long-term relationships with each of its clients. Or speculate whether they measure success solely based on the quantity of deals they can complete each month, quarter, or year.

 

ERP vendors and client satisfaction: who delivers?

Now you know what type of information you should look for to understand how ERP vendors view client satisfaction and where to find it. But let’s cut to the chase. You’re probably wondering who delivers.

When looking at ERP vendors and client satisfaction, there is one that stands above the rest. That is Acumatica. There are two main reasons for this:

First, in several analyst reports over the last year, the company has earned top marks for client satisfaction and customer relations.

Second, its unique to the industry customer Bill of Rights shows an unwavering commitment to building long-term, mutually beneficial client relationships.

 

What’s included in the Acumatica client Bill of Rights?

As an Acumatica client, you have the right to:

  1. A software and services proposal with clear fee structures and no surprises.
  2. Transparent, fair pricing and agreements without long-term commitments.
  3. A complete security model that covers your application, access, data, reports and devices.
  4. Unlimited user access without the need to purchase user licenses.
  5. Deployment software on a public or private cloud.
  6. Own and access your data now and always – in full, usable data format.
  7. Professional online training that is free and comprehensive.
  8. Fully adopt and customize the solution to meet your developing business requirements.
  9. An open platform with robust APIs to rapidly integrate with your other systems.
  10. Take advantage of all knowledge and resources developed across a broad community of employees, partners, and customers.

Want to dig deeper into what each of these 10 rights would mean for you as an Acumatica customer? Download our free guide.

Are you ready to learn more about Acumatica and whether it may be a good fit for your business needs? Contact us! Our experts with over 30 years’ experience in the ERP industry are ready to answer questions you have and help you take the next step in your ERP buying journey.

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