If you're in the market for an ERP partner, you know how difficult it can be to separate the good from the bad. How do you know which partner will be reliable? You aren't left on your own. In the new eBook “9 Questions Nobody Asks Their ERP Partner...But Should” we’ve included a section of 9 warning signs to watch for when investigating potential partners.
1. You’ve only met a salesperson (or two) but they promise they have the full support of the implementation team.
No doubt the salesperson will shower you with exceptional promises, but take caution! More often than not, the salesperson doesn’t have the ability to fulfill promises, since they won't be the ones actually working on your project. So meet the implementation team, the ones who will be doing the grunt work, to make sure they will be able to deliver on all that was promised to you.
2. The partner has negative employee reviews on Glassdoor, which can signal a lack of focus on the employee experience and questionable company culture.
You want to work with a company that appreciates and empowers their employees because you will likely be treated the same. So pay attention to those ratings, they can give noteworthy insight into a potential partner's true values.
3. The partner has limited service capabilities. For example, they don’t do customizations or provide technical support.
If the partner is unable to make customizations or give you technical support, this could indicate they are unable to take care of you when you need them most. You don't want to be regretting your decision a year from now.
4. Conversations are all about out-of-the-box software functionality, and not focused on your unique business processes.
The reality is that most ERP systems are flexible enough to meet most of the needs. The biggest differentiator in an implementation is how you fill the last 20%. Too often companies implement ERP without making the necessary changes to meet the unique needs of the users.
5. You have to explain basic concepts of your industry.
A partner's knowledge of your industry is equally important as understanding the software they are implementing. They should know how to apply the software to the specific challenges of your industry.
Want to read 4 more warning signs? Download the full eBook "9 Questions Nobody Asks Their ERP Partner...But Should" at www.erpsoftwareblog.com/cloud/9questions.
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By ERP Cloud Blog writer, www.erpsoftwareblog.com/cloud