Learn From Our Mistake and Allow Extra Time When Working With New Cloud Technology

When you are working with new technology, you need to set the right expectations. When something is new and untested, it is not a reason to avoid it. You just need to plan accordingly. Chances are it will work great, but possibly not right away.

There some very slick, exciting add on tools that can be added to Cloud ERP systems. But most of them are new. Even if they worked great on-premise, they may be unproven in the cloud. And some add on tools are simply not available yet in the cloud (something that vendors rarely tell you before you purchase).

We were reminded of this recently with a customer moving to Acumatica Cloud ERP. Their old system had a more formal traditional point of sale environment with a credit card scanner and a ZEBRA printer that printed a paper receipt. There were multiple wired connections to physical machines.

When they were implementing the new ERP system it was a good time to modernize, get rid of all the wires and use a new option, Bluetooth. We are very familiar with using Bluetooth with our music or our cars, but it is not as prevalent in other areas yet.

We found an add on product that worked with Acumatica where you could literally hand a little device the size of a calculator to the customer to insert their credit card, like in a retail store. The small device would securely read the information and via Bluetooth, talk to the cloud-based application and process the transaction.

It looked like the perfect fit for this client. It was a relatively cost-effective option versus buying a traditional card reader, printer, etc… and it was completely integrated into the ERP system.

We were promised, by the vendor, that it would be ready for our go-live target. But it was not.  And once it was ready, there were still some glitches to work out.

The good news is that in the end, the solution worked, the implementation was successful and the client was happy.

However, the lesson was learned, with 20/20 hindsight, that since we were working on a promise rather than an established solution, we should have given ourselves more time to make sure that what we were told would be available was in fact available.

When it comes to the Cloud, a lot of times we think it's proven, but in many cases, we're dealing with new frontiers.

We will still move forward, explore new technology, but it is good to be aware and set the right expectations – especially on the journey to the Cloud.

We are an honest ERP partner that can help you set the right goals for your new Cloud ERP system – ask us about Acumatica. Call 860-485-0910 x4 or sales@calszone.com.

By George Mackiewicz, CAL Business Solutions, Microsoft Dynamics GP and Acumatica Partner, www.calszone.com

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