Sure, hanging onto your current ERP, even when doesn’t fit all your business needs perfectly might seem like the simplest and cheapest option. However, what many people don’t realize is there are a lot of hidden costs which pile up if you keep your software past its prime. Because it‘s critical to your business operations and touches every department, the price of outdated ERP adds up fast.
One of the biggest hidden costs you incur by keeping an old ERP system is the impact to customer satisfaction and brand perception. Studies show 90% of consumers will consider taking their business elsewhere rather than work with a company using outdated technology.
As if that’s not scary enough, 60% of consumers think a company is outdated if it uses an operating system that’s over four years old. And, if you‘re hanging on to a legacy ERP, you might even still use Windows XP, which is now almost 20 years old, well past what most consumers find acceptable.
Also, 60% of consumers also say they are more likely to become a repeat customer of a business that uses modern technology. Let that sink in for a moment…
We all know keeping a customer is much less expensive than gaining a new one. So why let something under your control, like the technology you use stand in the way of maintaining long-term, lucrative relationships with your customers?
The high price of outdated ERP system doesn’t end there. There‘s also the hardware support, security and competitive advantage costs to consider. To get a full picture of the price of outdated ERP, look at our new infographic.
Why Delaying an ERP Upgrade Is Bad For Business
Click to view larger.
Which statistic about the price of outdated ERP surprised you most? Don’t lose more money or customers to old technology!
By: Laura Schomaker, Intelligent Technologies, Inc., a North Carolina, Microsoft and Acumatica partner