Customers have high expectations of the companies that earn their business. In a crowded
Wholesale distributors that can’t respond quickly to customer inquiries are easily replaceable in today’s fast-paced marketplace. Customers do not want to be put on hold and they certainly won’t wait for a callback. The bar has been raised high and customers expect premium service without having to pay premium prices.
Provide Prompt, Personalized Attention With ERP
A comprehensive, integrated
When evaluating ERP systems, be sure to ask your software provider for guidance with choosing a solution that will streamline the collection of customer-centric data, including order history, quotes and other communications. Armed with real-time data, sales representatives will be able to respond faster to customer inquiries, attract prospects and customers with promotions or discounts, and close sales faster. In addition, managers will be able to monitor profitability, right down to the line-item.
Role-tailored dashboards, machine learning and other business intelligence features highlight important data managers can use to control profit margins, develop margin-based pricing, and create personalized marketing to engage customers. Combining customer information, inventory and other marketplace insights, you will be able to identify product trends or customer buying behaviors which will keep you one step ahead of your customers and your competition.
With the support of a robust ERP solution, your sales and service representatives will be able to provide the prompt, personalized attention today’s customers demand.
By Western Computer,