Microsoft Dynamics – What You May Not Have Known

If your organization is in the market for an ERP (Enterprise Resource Planning) software solution, no doubt you’ve investigated what’s on the market. You’ve probably discovered that Microsoft Dynamics is a leader in its field with many thousands of users around the world. Still, you may have questions about the product and its suitability for your business. Let us answer a few key questions to  help you make your decision.

Is Dynamics one specific product?

Microsoft Dynamics is in fact a suite of ERP products. Its four versions are Dynamics AX, Dynamics GP, Dynamics SL and Dynamics NAV. Each version was designed for specific business needs depending on the size, focus, workflows and industry of its users. Do your preliminary research and during a discovery consultation, your Microsoft Dynamics Partner can help you determine which version is the right fit for your company.

Microsoft Dynamics also has a CRM (Customer Relationship Management) solution that is designed to stand alone or seamlessly integrate with each of the four ERP solutions.

Is Microsoft Dynamics only cloud based?

Microsoft Dynamics ERP solutions began as on-premise solutions and some businesses still prefer to deploy them on site, on their own servers and utilizing their own IT staff. With the advent of the cloud, Microsoft Dynamics has kept pace by also offering hosted ERP for those who prefer the benefits of the cloud, such as lower up-front costs, guaranteed up time and full technical support. Microsoft Dynamics CRM is purely cloud based.

Will purchasing Microsoft Dynamics guarantee success?

No software solution can guarantee the success of your business. Key factors are your vision and goals, your business strategies and processes and thorough cooperation and buy-in from top management and the entire staff.

What kind of support will I get with Microsoft Dynamics?

Microsoft Dynamics is sold exclusively through qualified partners but Microsoft doesn’t dictate the amount of service they provide for their customers. It is important for you to research and select a partner who is the right fit for you and your business. You should be able to determine if you will be able to rely on your partner for the amount of support that you need. A partner with whom you can work closely can make or break the ERP implementation. Make sure you choose your partner wisely.

What about training for using Microsoft Dynamics?

Some mistakenly equate installation with training. Installation covers a set time period during which key users in your organization will be shown the basics of the ERP system. But training is ongoing and is actually more effective a little further down the road when your users have figured out what they don’t know and now know what questions to ask.  A skilled partner will provide training customized to your business’s specific objectives and business processes. When you are choosing a Microsoft Dynamics partner, be sure that you ask questions about who will be doing the training and what it will entail.

After the implementation

After the implementation, your Microsoft Dynamics partner should offer additional services to enhance your experience with the ERP software. Expect dedicated phone support, on-call availability to help with software updates and continued consulting on process improvement.

Contact Admiral Consulting Group at 732-257-7440 and let’s discuss a Microsoft Dynamics ERP solution, whether on premise or in the cloud, tailored specifically for your organization. Schedule a free, 30-minute ERP implementation consultation with Admiral Consulting Group and take your company’s processes to the next level.

Schedule a Consultation Today

by Admiral Consulting Group


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