Dataverse pipelines become expensive when integration pricing follows record volume instead of engineering effort. A CRM program that adds new sales campaigns, service channels, field-service devices, or customer-history loads can […]
Dynamics 365 Customer Data Platform
How Dynamics 365 Improves Customer Support
A big difference exists between what businesses think about their customer service and what customers actually get. According to Bain & Company, 80% of executives think they provide better support, but only 8% of customers agree with […]
Data Integration in 2026: AI Agents, Market Growth, and What IT Leaders Need to Know
Data integration is changing fast. What started as a way to connect business systems has become the foundation for AI-powered automation. Organizations that get this right will pull ahead. Those […]
Strategy Over Scramble: A Nonprofit Food Bank’s Journey from Fragmented Systems to Real Time Impact
Every day, thousands of families across Georgia rely on the Atlanta Community Food Bank for their next meal. The need is urgent and growing, and the organization’s ability to respond […]
Why You Need Microsoft Copilot - Embrace the Power of AI
Why You Need Microsoft Copilot - Embrace the Power of AI In an era where businesses are constantly striving to improve efficiency and adaptability, the integration of Ai is no […]
Automating Support Tickets in Dynamics 365 Customer Service
Using manual processes for customer support just isn't a long-term option anymore. It's not sustainable. This guide explores the automation tools found within Dynamics 365 Customer Service. These tools are built to help you handle support tickets […]
Are You Losing Customers? Copilot Can Save Your Customer Service Team
Are You Losing Customers? Copilot Can Save Your Customer Service Team In today's fast-paced business environment, delivering exceptional customer service is more critical than ever. At Qixas Company, we understand […]
AI-Agents in Dynamics 365 Customer Service: From Support Tickets to Smarter Resolutions
Picture this: It is Monday morning, and your support inbox is flooded. Your three customer service reps are already drowning in tickets. A customer is calling about an issue that […]
Beyond Key Verticalizes Microsoft Dynamics 365 Customer Service -Powered AI Platform
Chicago, IL – Oct 23, 2025 – Beyond Key, a well-known Microsoft Solutions Partner, is very happy with their new product which is Microsoft Dynamics 365 Customer Service specialized service […]
Connecting Customer Insights with Dynamics 365 Sales for a 360° Customer View
In today’s data-driven business environment, understanding your customers is no longer optional but it’s essential. Dynamics 365 Customer Insights empowers organizations to unify customer data from multiple sources and generate […]