Articles By: Synoptek

Synoptek 's Logo Here’s How You can Create an All-in-One Digital Contact Center with Dynamics 365 Customer Service

Dynamics 365 Customer Service brings a rich set of capabilities across self-service support, tailored customer service engagements, and rich knowledge base portals that aid in improving agent effectiveness and customer satisfaction. […]

Synoptek 's Logo What’s New in the Microsoft 365 2021 Release Wave 2?

As the business landscape continues to undergo constant transformation, the Microsoft Dynamics 365 2021 Release Wave 2 Plan delivers new features and innovations, equipping organizations with modern capabilities to drive their business […]

Synoptek 's Logo Dynamics HR with D365 F&O - Part 2

Customization in Dynamics HR Before you begin reading this post on how you can customize the HR module in D365F&O, please refer to my previous post on deploying a new […]

Synoptek 's Logo Enable Business Events using Power Automate in Microsoft Dynamics 365 for Finance and Operations - Part 2/2 Series

Approval for Free Text Invoice using Business Events In this section, we will discuss a use case scenario and how we can achieve it using Business events. The use case […]

Synoptek 's Logo Enable Business Events using Power Automate in Microsoft Dynamics 365 for Finance and Operations - Part 1/2 Series

Dynamics 365 Finance and Operations users often find the need for their external systems to receive notifications from D365 Finance and Operations applications, so these systems can perform business actions […]

Synoptek 's Logo Provisioning a Dynamics HR environment

Microsoft constantly introduces new features and capabilities to provide organizations with modern and innovative experiences. One of the most recent changes is the introduction of individual apps linked to the […]

Synoptek 's Logo Webinar : Drive Superior Customer Engagement with Microsoft D365 for Customer Service

About this webinar In 2021, providing ‘superior customer experience’ has taken over almost all other business goals. Organizations try everything in their capacity to ensure that their customers have a […]

Synoptek 's Logo Top 3 Dynamics 365 Automated Testing Myths Debunked

The pace at which organizations implement Dynamics 365 to get a holistic view of their business and improve efficiency is staggering. But despite the benefits Dynamics 365 offers to businesses, […]

Synoptek 's Logo Microsoft PowerApps Top FAQs Answered

Businesses today have realized that if they have to quickly meet the needs and expectations of their customers, they need to be able to build cutting-edge solutions that simplify their […]

Synoptek 's Logo Top 3 Reasons to Accelerate your Migration Journey to Dynamics 365

The COVID-19 crisis has made normal business functioning a Herculean task. Just as organizations were finding ways to overcome day-to-day operational challenges, the global pandemic brought all operations to a […]


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