11 Questions to Evaluate eCommerce Solutions for Dynamics 365 Business Central

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When choosing an eCommerce solution for Dynamics 365 Business Central, it’s crucial to ask the right questions to ensure the platform meets your business needs. Below, we explore key questions to consider and show why each one matters. We’ll also highlight how Dynamics eShop fulfills these requirements, making it a strong choice for your eCommerce needs.

1. Does your product support On-Premises ERPs?

Why it Matters:
Supporting On-Premises ERPs ensures that businesses using legacy solutions (or those that have business or regulatory requirements that necessitate an on-premises deployment) can integrate seamlessly without needing to overhaul their entire infrastructure.

Dynamics eShop Delivers:
Dynamics eShop supports both On-Premises and Cloud versions of Dynamics 365 Business Central and NAV. This flexibility allows businesses to leverage existing ERP investments while transitioning smoothly to enhanced eCommerce capabilities.

2. Does the vendor host and manage their solution?

Why it Matters:
When the vendor hosts and manages the solution, it relieves your IT team from the burden of maintenance, updates, and security. This can result in lower operational costs and more focus on core business activities.

Dynamics eShop Delivers:
Dynamics eShop hosts and manages their eShop webstores, built on the robust .NET Framework. This ensures high performance, security, and ease of maintenance, allowing your team to focus on business growth rather than technical upkeep.

3. Does the solution integrate with the ERP in real time, or is it just a data connector?

Why it Matters:
Real-time integration ensures that your data is always up-to-date, providing accurate inventory, order, and customer information. This leads to better decision-making and improved customer satisfaction as users get reliable data instantly. Data connectors, on the other hand, synchronize at intervals (such as once or twice a day), potentially delivering inaccurate data as things change between sync cycles.

Dynamics eShop Delivers:
Dynamics eShop offers real-time integration with Dynamics 365 Business Central. This means all critical data like pricing, inventory, and customer information is instantly synchronized, enhancing operational efficiency and customer experience.

4. Is the solution modular?

Why it Matters:
A modular solution allows you to pick and choose features based on your specific needs. This can help in customizing the solution to fit different business models, whether B2B, B2C, or a combination of both.

Dynamics eShop Delivers:
Dynamics eShop’s solutions are modular, supporting B2B, B2C, and various portal solutions. Yet all solutions work together as a cohesive whole. This approach allows for a seamless combination and enablement of features based on customer requirements without needing multiple ISV products.

5. Does the solution have an integrated payment solution?

Why it Matters:
An integrated payment solution simplifies transactions, enhances security, and reduces the need for third-party payment processors. This leads to a streamlined checkout process and improved cash flow management.

Dynamics eShop Delivers:
Dynamics eShop includes an integrated payment solution, Dynamics ePay, which supports real-time payment updates directly within Dynamics 365 Business Central. This integration ensures secure, efficient, and straightforward payment processing.

6. Does the solution integrate with other third-party platforms and e-commerce channels?

Why it Matters:
Integration with third-party platforms like Shopify, Magento, and Amazon expands your sales channels and customer reach. It allows for unified management of multiple storefronts and marketplaces from a single interface.

Dynamics eShop Delivers:
Dynamics eShop integrates with numerous third-party platforms such as Shopify, Magento, BigCommerce, Amazon, and eBay. This extensive integration capability helps businesses manage various sales channels efficiently.

7. What kind of portal solutions does the solution offer?

Why it Matters:
Portal solutions provide self-service capabilities for customers, vendors, and partners. This reduces the workload on customer service teams and enhances user experience by providing instant access to necessary information and services.

Dynamics eShop Delivers:
Dynamics eShop offers multiple self-service portal solutions, including Customer, Sales, Vendor, Service, and Payment Portals. These portals enable efficient and effective management of relationships and transactions.

8. What ePay features are available?

Why it Matters:
Comprehensive ePay features ensure secure and flexible payment options for customers, improving the payment experience and accelerating cash flow.

Dynamics eShop Delivers:
Dynamics eShop’s ePay solution includes features such as email pay, payment links, a payment portal, and Bill Pay for real-time payment of invoices. These features enhance the payment experience and simplify accounts receivable processes.

9. Does the solution manage the entire order-to-cash process as well as customer support?

Why it Matters:
Managing the entire order-to-cash process ensures end-to-end visibility and control over sales, order fulfillment, and financial transactions. This holistic approach enhances efficiency and customer satisfaction.

Dynamics eShop Delivers:
Dynamics eShop offers a complete solution from order-to-cash and customer support. This integration ensures that all aspects of sales and service are managed seamlessly within Dynamics 365.

10. Can you customize the webstore’s look, feel, and functionality?

Why it Matters:
Customization capabilities allow you to tailor the webstore to your brand’s unique identity and customer needs. This can improve user engagement and conversion rates.

Dynamics eShop Delivers:
Dynamics eShop provides extensive customization options, including over 100 out-of-box layout options and additional customizations for unique functionalities. This flexibility ensures your webstore aligns perfectly with your brand and business requirements.

11. Does the vendor portal allow for negotiations and onboarding?

Why it Matters:
A vendor portal that supports negotiations and onboarding streamlines supplier interactions and enhances procurement efficiency. This can lead to better supplier relationships and optimized purchasing processes.

Dynamics eShop Delivers:
Dynamics eShop’s vendor portal allows real-time negotiations and onboarding. It supports price negotiations, updating shipping dates, and managing documents directly within Dynamics 365, facilitating smooth vendor interactions.

An eCommerce Platform Streamlined for Dynamics 365 Business Central

Evaluating eCommerce solutions for Dynamics 365 Business Central involves asking critical questions to ensure the platform meets your specific needs. Dynamics eShop stands out by offering comprehensive, integrated, and modular solutions that support both On-Premises and Cloud ERPs, real-time data synchronization, extensive third-party integrations, and robust portal functionalities.

Ready to transform your eCommerce operations?

First, take a look at a live demo of our platform at the MSDW eCommerce Comparison Showcase for Dynamics 365 Business Central (NAV) Users on Wednesday, June 26th, 2024. Choose 9:00am, 12:00pm, or 3:00pm ET. Register now

And get a free Comparison PDF where five eCommerce companies answer 10 questions like these.

Then, Contact Dynamics eShop today to learn how our integrated solutions can enhance your Dynamics 365 Business Central and NAV systems.

By Dynamics eShop | www.dynamicseshop.com

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