If You’re Having Problems with Your ERP, Look at Your Data

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If you've ever experienced the challenges of an ERP implementation, you’re not alone: 50 percent of ERP implementations are considered to be failures. That puts a lot of pressure on anyone tasked with selecting and implementing a new ERP solution.

However, while failure of an ERP implementation can be blamed on incomplete research, lack of understanding of all needs, inadequate planning, and so forth, there is another possible issue: data.

As the importance of data continues to grow, organizations are increasingly focusing on how to leverage it for reporting and analysis. However, they often overlook the fundamental role data plays as the bedrock supporting crucial business applications like ERP.

The reality is that ERP solutions, and by extension CRM, SCM, and similar systems, irrespective of their sophistication, rely heavily on data. Without clean, dependable data that can be easily accessed by the software, even the most advanced ERP system available will either stumble during implementation or underperform once it goes live.

Data is the foundation on which an ERP is built—if the data isn’t solid, the ERP will suffer.

ERP implementation success and value: Key factors

Several crucial factors actively shape the business value derived from an ERP implementation and determine the overall project's success or failure:

  • Data quality for migrating master data and open transactions
  • Data integrations
  • Operational and analytical reporting
  • Historical data strategy for legacy systems
  • Value-added services offered by the new technology stack

How the right data strategy and team can ensure success: A case study

A global growth investor with $80B AUM upgraded from Microsoft Dynamics AX to Dynamics 365 Finance (D365) and began having issues with financial reporting, particularly regarding real-time reporting and analysis during posting. This hindered the accuracy of analyses and caused delays in decision-making processes. Additionally, the out-of-the-box reports required customizations to align with the customer's unique business model, and reporting performance was sluggish.

Naturally, the firm assumed the issue was with D365 and sought our expertise, bracing themselves for the need to invest in significant system customizations or additional reporting tools.

But our investigation yielded a surprising revelation. Our data team conducted a comprehensive data strategy assessment and roadmap, essentially examining the firm's overall architecture. The team determined that D365 itself was functioning correctly; the root of the issue was in their data strategy and reporting.

We modernized firm's data platform using Microsoft Azure native cloud services, which promised rapid implementation, scalability, and excellent performance. As part of our DnA Framework, the Modern Data Platform Accelerator quickly implemented the new data platform. The issues were corrected, and the firm got the near-real time financial reporting they wanted—without having to touch D365 or purchase another product.

Is your data strategy causing problems with your ERP?

Contact HSO to discuss a Data Strategy Assessment & Roadmap engagement. You’ll get your data transformation journey started with a clear, structured plan for leveraging data assets to achieve your business objectives.

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