Integrating an ERP and eCommerce platforms is a necessity but complex and challenging at the same time. Its is beneficial to integrate but there are some common pain points experience by business during the integration implementation, which include:
The most significant pain point of integration is ensuring data consistency across both platforms. The master data like products, customers etc. needs to be synchronized properly for smooth operations. In other case, this can lead to discrepancies which are difficult to resolve once the system is live.
Every business has unique requirements, and need customization to meet specific requirements. Customizations some time add complexity to the integration process. Also it requires additional development work hence, additional resources and time. At times it increases the cost of the integration process.
To ensure the integrated system works properly requires thorough testing on clients test environment. This require specialized and clone testing environments as of production. In some cases the exact clone environment is not available and certain problems are not identified earlier. As a result issues arises after integration is live.
The most critical part of any implementation is an end user training. Improper training will fail the whole process. Users are usually reluctant to adopt new system and needs to be trained thoroughly on all new processes or procedures. Moreover, after training on going support is require till the users get familiar with new solution and become fluent in using it.
As a business grows and new features introduce either in an ERP or eCommerce store, the need to revisit integration arises. Cope up with the changing demands may become more complex and challenging to manage and needs ongoing maintenance. Businesses need to ensure that their integration solution can scale and support growth without additional complexity or pain points.
Time and Cost:
Business requirements and customization needs analysis is important other wise integrating ERP and eCommerce platforms can be time-consuming and costly. Resources require to set up, maintenance cost of integration, and ongoing development work to keep integration functional add up extra cost.
Businesses need to carefully evaluate and discuss these pain points with their integration partner to successfully implement the solution.