NAV Support Model – What’s Ideal for Your Business

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What’s meant by End of Mainstream Support for Dynamics NAV? 

It means that Microsoft will not be improving the product anymore. You’ll not receive non-security hotfixes from the technology giant until and unless you extend the support contract. Else, all claims to warranty will end. Microsoft will not entertain requests for additional features or design alterations. This is when you need the assistance of Korcomptenz providing NAV support services to make sure that your business operations run without any interruptions and that too at very budget-friendly prices.  

Product Releases 

Mainstream Support 

Extended Support 

Options to Microsoft Dynamics 365 Finance and Operations 

Dynamics NAV 4.0 




Dynamics NAV 2009 R2 




Dynamics NAV 2013 R2 



Migrate or Upgrade 

Dynamics NAV 2015 



Migrate or Upgrade 

Dynamics NAV 2016 



Migrate or Upgrade 

Solutions Offered: Microsoft Dynamics NAV Support Services 

For more than a decade, Korcomptenz has made the best use of our operating model to provide best-in-class development-support services on Microsoft Dynamics NAV. And that with compelling pricing packages and as minimum as $39 per hour for global customers. One bespoke methodology did help our customers meet up to 40 percent price savings on their projects in comparison to conventional methods.   

Do you require some time to make the move to a new ERP? We can support your existing Dynamics NAV ecosystem regardless of the version. Korcomptenz provides technical, functional, and production support, as well as essential infrastructure, i.e., maintenance of server and performance improvement, services for your existing NAV application. Also, get upgrade services of your old version to the newest Navision 2016-2017-2018 versions in case you aren’t prepared to upgrade to Microsoft Dynamics 365 Business Central or for that matter Unified Operations.  

Let us know what you would like to do:  

  • Migrate Dynamics NAV4.0/2009 R2/2013 R2 customers 
  • Upgrade Dynamics NAV 2015/16 to 2018 or Microsoft Dynamics 365 BC or F&O 
  • Dynamics NAV 2016/18 to Microsoft Dynamics 365 
  • Dynamics NAV performance tuning 
  • Deploying an add-on to your Dynamics NAV 

Why Upgrade to Microsoft Dynamics NAV 2018? 

Several Dynamics NAV customers having older versions opt for support and personalization from a reliable partner. However, an upgrade will be necessary down the line, and there are a few key benefits of the upgrade if done quickly. Here is why you must upgrade with the assistance of a Dynamics NAV partner such as Korcomptenz: 

  • Businesses having versions prior to 2013 might need to fully re-implement, and others using 2013 or later versions may need an upgrade.  
  • No need to fret over historical data. We’ll help you migrate and preserve all your information. 
  • The recent version has additional capabilities and that includes Office 365 as well as Power BI. So, it’s easy to access information rather than jumping from one application to another.  
  • Intricate customizations could be outdated and so, substitute these with native Microsoft features so that they will run flawlessly and enhance stability. 
  • Dynamics NAV 2018 and Microsoft Dynamics 365 for Business Central have similar code base. Therefore, moving from one ERP to another is simplified.  

Korcomptenz’s Engagement Models  

We have a team of seasoned, qualified Microsoft Dynamics NAV experts across technical, functional, and administration requirements. They will help with Implementations, Upgradations, Development, Personalization, Improvements, and Integration with CRM, SharePoint, or other Lines of Business systems. Korcomptenz provides round-the-clock support to the NAV environment and assists you to resolve functional and technical challenges, with a flexible service level agreement meeting your unique business requirements.  

Support Model 

Engagement Model 

Client Offerings 



Ad-Hoc Support 

No Commitment 

Ad-hoc support with access to experienced technical and functional Support teams. 

The support team addresses the tickets in the order received. 

Work is done primarily by remote teams with adjustable working hours scheduled based on the client’s time zone. 

Starts with a minimum package of 20 hours 


This is an ad-hoc one-time requirement for fixing issues or making small enhancements, report changes, etc. 

Annual Contract 

Monthly commitment 

Minimum hours required to be committed per month  

Roll over your unused hours to the following month within the same quarter 

Access to experienced technical and functional Support teams 

Streamlined Support with Ticketing System with Adjustable working hours based on Clients’ time zone 

The project Coordinator assigned and Weekly Project Report provided 

Starts with 40 hours per-month commitment 

This is ongoing support for clients who have requests and issues throughout the year such as changes to reports, configurations, minor customizations, data issues, training needs, etc. 


Dedicated resources assigned to customers. 

Annual Contract 

Annual commitment 

Package of Bulk hours purchased upfront 

Access to experienced technical and functional Support teams 

Streamlined Support with Ticketing System 

Adjustable working hours based on Clients’ time zone 

Weekly Project Report Project Coordinator assigned 

Minimum Package – 200 hours 

Typically used by clients for smaller projects or a bunch of projects e.g., for upgrades, customization, and configuration, building and integrating add-ons 

Application Management Support 

Dedicated Support Team 

A dedicated Team allocated to handle all the support requirements 

The customer chooses the resources 

Access to experienced technical and functional Support teams 

Knowledge Management Portals, Ticketing Systems are available as part of the engagement 

The dedicated Coordinator works as a SPOC 

Time and Material Engagement 

SLA defined by Clients 

Weekly/ Monthly Project Review. 

Onsite and Offshore blended rate 

Used for larger multi-site, multi-country, and complex implementations where knowledge retention of the customer business is important 


SLA driven engagement 

Technologies we support 

Microsoft Dynamics 365 F& O 

Older versions of AX / NAV / MSCRM 

Business Central 

Microsoft Dynamics 365 CE 

Our Current model helps 

Large Enterprises (1 Bn +) 

Medium Enterprises (50 – 1 Bn) 

Mid-size Business (25 – 50 Mn) 

Small business 

KORCOMPTENZ is a Microsoft Gold-Certified Partner based out of New Jersey with vast experience in optimizing business outcomes for our global customers. We leverage end-to-end solutions involving the ongoing convergence of ERP, Azure Cloud, Analytics, Artificial Intelligence, and IoT. We specialize in the Microsoft Dynamics 365 range of products such as Dynamics 365 Business Central, Dynamics 365 Finance and Operations, and Dynamics 365 CRM. Request a consultation today! 




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