Why Choosing the Right ERP Provider is Essential

Visit Website View Our Posts

An Enterprise Resource Planning (ERP) system can help you run a more efficient and agile business. It is a software system that consolidates your company's core business processes on one platform, including human resources, reporting, manufacturing, reporting, commerce, and financial management. It also provides automation and management solutions for these processes, helping improve the business's overall performance.

Choosing the right ERP system is essential, considering its role in your company's operations. But choosing the right ERP service provider is even more essential, as it will determine how much value you derive from your ERP system. Here is a brief guide on choosing the right ERP system and provider.

Choosing the Right ERP System: Why Consider Microsoft365?

Choosing the right ERP system can be a confusing task, especially if you don't understand the technical aspects of how the technology works. So, why not cut to the chase and go for one of the best ERP systems: Microsoft365?

Some of the reasons why you should consider going with Microsoft365 include:

  • You can define your team's roles more easily using Microsoft Dynamics365 Business Central.
  • Business Central can also help you track your deadlines and budgets.
  • It employs the latest GDPR-compliant cybersecurity standards to secure your business's data.
  • It offers the best native integration solutions, meaning you can use its tools with other tools.
  • It helps control and reduce costs while also improving sales and customer service.

However, customer support should be your biggest reason for choosing Microsoft365. Microsoft has certified Partners dedicated to providing Microsoft365 with support at virtually every level, including processes such as implementation, training, and upgrading. ERP systems are dynamic and can be complicated to operate, making continuous support essential.

Choosing the Right Microsoft Partner – 2 Factors to Consider

Besides choosing the right ERP system, choosing the right Microsoft Partner is one of the most critical decisions you must make when advancing your Digital Transformation. Not all Microsoft Partners are created equal – some are more skilled, have higher qualifications, and offer more services than others. Sadly, incompetent Microsoft Partners rely on Microsoft's products and services to boost their reputations.

Before signing the contract, it is important to consider everything a Microsoft Partner has to offer. Two of the most important factors to consider include:

1. Customer Support

You will need continuous help with your ERP system after implementation. Unfortunately, some Microsoft Partners don't consider their clients' ongoing needs.

The right Microsoft Partner should offer basic support, including implementation and training. However, they should also offer continuous support and help with things such as enhancements, renewals, upgrades, product licensing, and integration with additional tools. They should guarantee prompt communication with their clients and easy-to-use customer support tools such as support tickets.

2. Certification Level & Experience

Microsoft offers two certification levels for its Partners program: Gold and Silver. Microsoft Partners must be trained to attain these certifications. Each certification level determines the Microsoft Partner's training and qualification levels – Gold Partners undergo more training and are more qualified than Silver Partners. Besides training, Microsoft Partners also learn many skills when working, bringing experience into question.

Why Consider Technology Management Concepts (TMC)?

Technology Management Concepts (TMC) could be the right Microsoft Partner for your company's ERP system. TMC checks all the boxes, including excellent ongoing customer support services customized to suit each client's needs and preferences.

TMC's company size is big enough to have the expertise to support your growth and small enough to provide you a unique, customized and nurturing experience because they know that every organization operates differently. They onboard the best of the best to come together under one roof to give you a unified business solution. Their members are experienced professionals and originate from diverse backgrounds. Many are CPAs, MBAs, Accountants and/or past Controllers and CFOs. This unique combination of software knowledge and practical business application has proven to be a winning success for their past clients.

TMC has a reputation for keeping their clients coming back. They have a 99% customer retention rate, which speaks volumes about their quality of services. They have Client Account Managers who study their clients' digital systems and provide continuous customer support customized to meet their unique needs.

Get in touch today to learn more about how they can better service you and your business today.b

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Show Buttons
Hide Buttons