Choosing the right ERP system is essential, considering its role in your company's operations. But choosing the right ERP service provider is even more essential, as it will determine how much value you derive from your ERP system. Here is a brief guide on choosing the right ERP system and provider.
Choosing the Right ERP System: Why Consider Microsoft365?
Choosing the right ERP system can be a confusing task, especially if you don't understand the technical aspects of how the technology works. So, why not cut to the chase and go for one of the best ERP systems:
Some of the reasons why you should consider going with Microsoft365 include:
- You can define your team's roles more easily using Microsoft Dynamics365 Business Central.
- Business Central can also help you track your deadlines and budgets.
- It employs the latest GDPR-compliant cybersecurity standards to secure your business's data.
- It offers the best native integration solutions, meaning you can use its tools with other tools.
- It helps control and reduce costs while also improving sales and customer service.
However, customer support should be your biggest reason for choosing Microsoft365. Microsoft has certified Partners dedicated to providing Microsoft365 with support at virtually every level, including processes such as implementation, training, and upgrading. ERP systems are dynamic and can be complicated to operate, making continuous support essential.
Choosing the Right Microsoft Partner – 2 Factors to Consider
Besides choosing the right ERP system, choosing the right Microsoft Partner is one of the most critical decisions you must make when advancing your Digital Transformation. Not all Microsoft Partners are created equal – some are more skilled, have higher qualifications, and offer more services than others. Sadly, incompetent Microsoft Partners rely on Microsoft's products and services to boost their reputations.
Before signing the contract, it is important to consider everything a Microsoft Partner has to offer. Two of the most important factors to consider include:
1. Customer Support
You will need continuous help with your ERP system after implementation. Unfortunately, some Microsoft Partners don't consider their clients' ongoing needs.
The right Microsoft Partner should offer basic support, including implementation and training. However, they should also offer continuous support and help with things such as enhancements, renewals, upgrades, product licensing, and integration with additional tools. They should guarantee prompt communication with their clients and easy-to-use customer support tools such as support tickets.
2. Certification Level & Experience
Microsoft offers two certification levels for its Partners program: Gold and Silver. Microsoft Partners must be trained to attain these certifications. Each certification level determines the Microsoft Partner's training and qualification levels – Gold Partners undergo more training and are more qualified than Silver Partners. Besides training, Microsoft Partners also learn many skills when working, bringing experience into question.
Why Consider Technology Management Concepts (TMC)?
TMC's company size is big enough to have the expertise to support your growth and small enough to provide you a unique, customized and nurturing experience because they know that every organization operates differently. They onboard the best of the best to come together under one roof to give you a unified business solution. Their members are experienced professionals and originate from diverse backgrounds. Many are CPAs, MBAs, Accountants and/or past Controllers and CFOs. This unique combination of software knowledge and practical business application has proven to be a winning success for their past clients.
TMC has a