Dynamics 365 for Distributors: Move Ahead with a Unified Solution

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You’ve heard a lot about digital transformation – the process of automating many of your manual processes. But you want to know what it means specifically for your organization. If you are a distributor, digital transformation, starting with a transition to cloud technology, can help move your business to the next level and give you a competitive edge.

Truck with boxes.

With digital transformation, you can:

  • unify your business platform,
  • automate business processes,
  • optimize field service operations,
  • deliver seamless customer service,
  • visualize real-time data,
  • benefit from AI (Artificial Intelligence) and BI (Business Intelligence),
  • and much more.

And it all starts with your ERP (Enterprise Resouce Planning) Solution.

Why Microsoft Dynamics for a unified cloud business platform?
A unified cloud platform lets you integrate and optimize your entire business. Microsoft Dynamics 365 Finance and Supply Chain Management for distributors has a modular design that you can easily customize to meet the unique demands of your busy distribution business. Dynamics 365F&SCM’s flexibility ensures that your technology will scale and adapt as your business grows.

Integrating all your technology under one umbrella enables you to move your business ahead in a way not possible using only manual processes and disparate systems.

With all your data and functionality in one connected system, you can:

  • Optimize all your business processes and workflows
  • Have real-time visibility and tracking throughout your supply chain operation
  • Eliminate bottlenecks and silos of information caused by uncoordinated setups
  • Integrate all your data in a centralized system for better decision-making
  • Optimize your customers’ experiences for improved satisfaction and customer loyalty
  • Enhance your company’s performance, value, and success.

Microsoft Dynamics 365F&SCM has advanced financials and supply chain management capabilities, but it offers so much more. Extend your capabilities with:

Optimized field service

Dynamics 365 Field Service allows you to be more proactive. Tools include real-time insight, remote monitoring,  analysis, and preventative maintenance. Your teams will be able to align the most appropriate resources to each work order based on skills, availability, location, priority, etc. You can automate the entire work-order process to be sure nothing falls through the cracks.


Optimize sales
Dynamics 365 Sales provides embedded analytics, business intelligence(BI), and predictive insights all in one place. Determine what your customers need and want by identifying trends and processing feedback. Increase sales by collaboration between management, sales, and marketing. Close more deals and boost your bottom line by making good use of your BI tools.

Optimize customer experience
Dynamics 365 Customer Service gives you the tools to take your customer service to the next level. Customer satisfaction is vital to your continued success. Now you can optimize, centralize, and personalize every contact you have with your customers. Manage all your service channels—online, email, phone, SMS, in person—in one place so you always have a complete real-time view of each customer and can give them just what they need.

Optimize insights
Power BI is part of the Microsoft Power Platform and lets you synchronize data from internal and external data sources to generate personalized, interactive dashboards and reports. This single tool is revolutionary for distributors. You’ll have a complete picture of your business on your customized dashboard.  Drill down instantly into essential details. Empower your team to make confident, data-driven decisions.

Automate Processes Across Departments
Power Automate is another feature of Microsoft’s Power Platform. Use it to connect and streamline everything from everyday tasks to complex, multi-step processes. Your team will work more efficiently with this tool that provides unlimited opportunities to optimize your operations.

Want a real-world success story?
Would you like to see how a unified Microsoft Dynamics 365 platform helped one company achieve insights, efficiency, and success? Read the case study of Western Precooling Systems, the challenges, the solution, and the benefits.

Explore  the Dynamics 365 solution for distributors
Whether you are taking your first steps toward digital transformation or have already decided to go for it, our team at Western Computer is here to help. We have the knowledge and the experience with over 30 years of distribution expertise, 1,100+ implementations, and 200+ successful cloud implementations. Count on us for honest and objective guidance. Contact us, and let’s talk about what a Dynamics 365 cloud solution can do for your distribution business.

By Western Computer, www.westerncomputer.com

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