Microsoft Announces General Availability of Microsoft Dynamics 365 Intelligent Order Management

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Do you wish you could see into the future of your business?

While we can't offer you a crystal ball, we are excited to announce the next best thing. Microsoft has announced the general availability of Microsoft Dynamics 365 Intelligent Order Management.

This cloud-based solution allows companies to consistently deliver on order promises by proactively overcoming obstacles.

Why It Matters

Customers increasingly expect seamless omni-channel buying and after-purchase experiences with multiple fast delivery options.

Dynamics 365 Intelligent Order Management meets this expectation by:

  • Enabling organizations to adapt quickly and meet future order needs and complexities
  • Supporting contemporary methods such as buying online or from an app for in-store and curbside pickup

With Intelligent Order Management (IOM), businesses gain real-time cross-channel inventory visibility and advanced analytical capabilities for better decision-making processes.

Three Outstanding Highlights

At the general announcement of this cloud-based solution, three features were highlighted.

1) Turn Order Fulfillment into a Competitive Advantage

Notice this statistic: In 2019, the same-day-delivery market in the US amounted to 5.87 billion dollars. This figure was expected to grow to 15.6 billion dollars in just 5 years.

Rise in demands like this gives businesses with the right resources the opportunity to turn order management into a competitive advantage.

Intelligent Order Management is such a resource. IOM meets growing digital commercial needs by automating and optimizing fulfillment using real-time omni-channel inventory supported by AI and machine learning.

2) IOM is Configurable, Not Coded

By 2023, 50% of medium to large enterprises will have adopted a low code application program as one of their strategic application platforms.

This shows things are shifting towards low or no code applications. In response to this trend, Intelligent Order Management is designed to be configured, not coded.

With tools offered with IOM, users can:

  • Overcome disruptions by reconfiguring order flows using an efficient drag and drop interface
  • Rapidly deploy and scale with the latest fulfilment methods

These features make Intelligent Order Management a modern open platform ideal for today's workplace.

3) Solution Architecture

One of Intelligent Order Management's key focuses is enabling intake from a variety of sources. These sources are effectively handled by:

  1. Passing them through the order orchestration, and processing layers within the application.
  2. IOM's event driven order orchestration services then coordinate events to make optimal fulfilment decisions.
  3. These decisions are continuously communicated and tracked for the entire order life cycle across all fulfillment partners and legal entities.

It is important to Microsoft that users can use this cloud-based solution in the way that they need to. IOM is designed so that you can use it with other legacy systems within your business.

Microsoft built this cloud based solution on the Microsoft Power Platform. This allows them to deliver the environment users need to adapt quickly and respond intelligently to constraints and disruptions in the supply chain.

Microsoft’s cloud-based solution empowers businesses with real time visibility across inventory and order flows. More importantly, it provides the capability to quickly adjust and change any order path.

What do you see in your business's future? Is it successfully dealing with unexpected challenges? If so, read the full article Dynamics 365 Intelligent Order Management is now generally available.

Find a Microsoft Dynamics 365 Partner in our Directory.

By ERP Blog Writer,


1 thought on “Microsoft Announces General Availability of Microsoft Dynamics 365 Intelligent Order Management”

  1. Automation and the transition to online work are natural consequences of the current technological and political situation. Firmao is a program that can make this possible. Offers the convenience of running an online business.

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