Tech Insider Update Features Latest ERP Enhancements to Microsoft Dynamics 365 and Full Microsoft Suite

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The Q1 2021 Tech Insider Update from JourneyTEAM previewed the latest changes and enhancements to the entire Microsoft stack including ERP tools available in Microsoft Dynamics 365. In addition to highlighting the most recent updates, the rapid-fire presentation delivered business strategies and insider tips that can help improve your ERP operations.  

Here are just some of the highlights:  



  • New personalization features and point-and-click interface in Email Editor 
  • Enhancements to Customer Journey Editor and A/B Testing  


  • Enhancements to personal settings 
  • New real-time seller KPIs 
  • Advanced editable grid 

See more information in the full article.

Field Service 

  • Improvements to mobile application interface and Geofencing perimeter 
  • Power Apps now available for Field Service 

Project Operations (previously “Project Service Automation)  

  • In preview: traditional task grids, planner board and timeline view 

Customer Service 

  • Updates to resolved and cancelled cases and improvements to embedded analytics in Case Management 
  • Maturity Model Assessment 
  • Call recording and call routing, intelligent voicebot via Power Virtual Agents in Omnichannel Voice 
  • Embedded analytics for chat and digital messaging in Omnichannel Chat 

Business Central 

  • Seamless data integration between Microsoft Dynamics solutions with low/no code 


Power BI 

  • 2/23/21 update release featured 33 major updates, hundreds of small improvements and enhancements 
  • Anomaly detection for Power BI Mobile 

Power Apps 

  • Model Apps on Mobile relevance search intellitype and history  

Power Virtual Agents 

  • Now available in Teams 

Power Automate 

  • New Connectors – Power BI Dataflows 



  • Meeting reactions in Team meetings 
  • Virtual breakout rooms 
  • Power Automate approvals now visible within Teams  
  • Teams Usage Report in Microsoft 365 Admin Center 
  • Team membership increased to 25,000 members per team 


  • Power Automate can now approve adding sites to a hub 
  • Calendar view on SharePoint lists 
  • Page comparison visualization 
  • Results from PowerBI coming to Microsoft Search in SharePoint 
  • Future date publishing for pages 


  • Updates to Viva Insights, Viva Topics, Viva Learning and Viva Connections 


  • Forms polls in Microsoft Teams meetings 
  • Email receipt and download response  


  • Smart backgrounds 
  • Intelligent file recommendations 
  • Tasks in Teams 


  • Internet Explorer 11 to sunset August 17, 2021 
  • Support for Legacy version of Microsoft Edge ended 
  • Dark Mode for OneDrive for Business 
  • Universal Print license now featured in Microsoft 365 Business Premium bundles 

Exchange Online 

  • Plus-based email addressing  
  • Mail Flow performance optimized to reduce congestion in high-volume mailboxes 
  • Disabling of Basic Auth Protocols for five Exchange Online Protocols in second half of 2021 

Azure AD 

  • MyApps Collections  
  • Manage guest accounts with Access Reviews 
  • Admin enterprise app consent approval 
  • Azure AD Connect Cloud Sync Engine (GA) 

Microsoft Unified Endpoint Management (Intune) 

  • Managed devices inside Azure AD 

Read more in the FULL ARTICLE.



  1. Join a free consultation and ask all the questions you wish.


  1. Plan your Deep Dive meeting – Get your organization’s Customized Solutions presentation.



Article by: Jenn Alba - Marketing Manager - 801.938.7816


JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more.

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