Announcing Important Changes to CustomerSource for Dynamics Users

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If you're a long-time Microsoft Dynamics user, I'm sure you've used CustomerSource a time or two. Its long been the go-to place for product downloads, help articles, news and more. But if you've been there recently, you might've noticed some things aren't where they used to be. No, your mind's not playing tricks on you and your memory's not failing you. Microsoft announced in February they're moving Dynamics resources off CustomerSource. This marks an enormous change for CustomerSource for Dynamics users. So, I want to share with you the key details of the announcement and a cheat sheet you can use to find CustomerSource resources in their new homes.


Changes to CustomerSource For Dynamics Users: What You Need to Know


  1. The file download process for updates, hotfixes, etc. will remain the same. The only changes to it will be cosmetic ones.
  2. As for knowledge base (KB) articles, the easiest way to search for theses is by keyword, rather than their number.
  3. Redirects between CustomerSource and a resource's new location may no longer be active. So, if you use an old link, you may see everyone's favorite, "page not found" message.


Where Have My Resources Gone?

To help Dynamics users like you adapt to these changes, we created a free cheat sheet with links to some of the most often requested resources on CustomerSource.

For both Dynamics GP and SL users, it includes quick links with easy access to:

  • Product directories
  • Knowledgebase articles
  • Software downloads
  • Tax information
  • Upgrade information

Plus, email addresses you can use to contact Microsoft directly for answers to all your CustomerSource questions.

Get your copy


To be sure you always have the cheat sheet when you need it, we recommend printing it out or saving a copy to your computer. To do either, simply click the link above to download it.

Questions about these changes? Need hands-on help with your Dynamics software? Contact us.

By: Laura Schomaker, Intelligent Technologies Inc., a South Carolina Microsoft partner,

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