We get asked all the time what a Business Central implementation cost would be for different kinds of manufacturing companies. Many partners have historically hidden their costs until late in the sales cycle. This makes customers nervous, especially in today's world where so much information is on-line. It feels like pulling teeth to find out what your budget should be. We think this is counter productive, as any customer should know what they are getting into. This post is a summary of just one section on my blog describing the Dynamics 365 products and prices. If you're interested in digging in a little further, feel free to read up on
Manufacturing Implementation Pricing for Business Central
I'm going to get into a little more depth here on Business Central in particular than I do on the larger Dynamics 365 pricing in my original blog. To do that, we're going to limit ourselves on
Business Central Essentials vs Premium Licenses
Business Central License Pricing
Obviously the licenses are part of the Business Central implementation cost for any project. Note that all licenses for Business Central are based on named users (except device licenses which I won't cover here). To figure out your named users, assume anyone with an email address who uses the system will need a license. You can take your staff and break them into the categories I describe below, assign either a Full, Team or Full + Attach to them and come up with a pretty good estimate of monthly costs of Microsoft licenses. All prices are per month per user.
Business Central Full Users
Full User: $70 Essential | $100 Premium Yes ... all users must be either Premium or Essentials. There is no mixing or matching What can the full user do? The full user can do all features and functions in the system. Who should be a full user? Typically accounting, purchasing, shipping/receiving, planning and operations, lead engineers, inventory managers, inside sales/order desk.
Business Central Team Members
Team Member: $8 What can a team member do? Team members can: record time sheets; edit many fields and rows of data that have been created by others; create quotes and contacts; view all data (with the appropriate security), perform some warehouse functions but never, ever post data that impacts financial information. This means anything that changes an inventory level, posts costs or sales. Who should be a team member? Usually shop floor employees (not necessarily all), design engineers, managers who view but do not update data.
Dynamics 365 Sales Professional Attach Licenses
Many customers running Business Central what to add CRM capabilities. The Dynamics 365 Business Professional Attach license is a very inexpensive way to do that. Attach Licenses: $20 What is an attach license? It's a discounted license for (in the Business Central case) a Dynamics 365 Sales Professional (CRM) license.
Business Central Implementation Cost
Implementation costs vary a lot depending on: the size of the company; whether they get Premium or Essentials licenses; and how complex an implementation they want to do. For instance, a company that implements lot/serial tracking of parts will have more implementation costs than one that does not. At Sabre, we've noticed a pattern that has been very reliable over time. Manufacturing companies are quite different, but they tend to use similar "combinations" of features of Business Central despite those differences. These features a little depending on the vertical, but basically there are simple implementations, normal implementations and complex implantation. We refer to these as Bronze, Silver and Gold.
Business Central Manufacturing
Sabre has figured out some great methods to control the costs when
Small Job Shop
Let's say we have a small job shop with less than 10 employees in the shop. They have a break press, one CNC mill, a few welding stations, a lathe, a sheer. They do a lot of relatively repeated orders, and don't need any outsourcing. They've not collected time from employees against jobs and they are ok to skip that for now. We might suggest a Bronze package. The implementation should take about 4 months to complete.
The fixed fee implementation would be about $35,000. The only extra costs would be a small retainer fee if they take more than 4 months (no more than $1200 a month) and any programming or customization they request. I'd usually suggest taking about 10% of the fixed amount and adding that for customization.
Mid Size Job Shop
If we had a mid size job shop with 30 to 40 employees, we are unlikely to get away with our Bronze implementation. This company is probably doing contract manufacturing for larger manufacturing companies. They would need at least 10 Business Central premium users, and probably a few addon products. If they don't do any lot/serial tracking or dimensional inventory then they would likely be a Silver package. They would implement inventory control, BOM and routings, scheduling and capacity planning, material resource planning, and all the core accounting, sales and purchasing modules. This implementation should take up to 6 months to complete. The fixed fee implementation would be about $65,000. They would also have the retainer fee if they take more than 6 months (at least 1200 a month) plus their custom programming.
Large Job Shop with Serial Tracking
For a large job shop, which needs to serial track product for their customers (for example, they machine large castings that are serial tracked) we would definitely be looking at a Gold implementation. Let's assume this company had about 100 employees and 25 full user licenses, and needed all the Silver features plus (likely) better warehouse control and accounting functions. A company with 30 full users that is a full manufacturing company that wants a lot (not necessary all) advanced functionality training should have a minimum budget (based on Sabre's pricing) of about $105,000. In this scenario let's say they also want 25 CRM users (15 inside people who also have a full Business Central license and 10 outside A Gold implementation would be about $100,000. It would take as long as 8 months to complete (although we have done it faster) and the retailer fee is in the $3000 a month range.
Hopefully this document helps businesses establish some budgetary ranges for implementing Microsoft Dynamics at a manufacturing company. We wanted to be clear about licenses and Business Central implementation cost so you can understand them better. These costs are pretty reliable to companies up to about 30 or 40 full users. After that we start to get into some uncertainty, and you would really need to talk with us to increase the accuracy. Sabre is the North American expert in