The key to a truly efficient ERP solution is its ability to simplify business processes and automate the most routine tasks such as making phone calls. As the remote workforce grows, integrating solutions and providing one centralized workspace can be amazingly effective in meeting these goals. The integration of Microsoft Dynamics 365 Customer Engagement apps including Dynamics 365 Sales and Dynamics 365 Customer Service with Microsoft Teams provides organizations with a complete package with centralized visibility. Microsoft Teams allows users to call, chat, meet, and collaborate virtually in one app, with all the internal, customer, and prospect information they need within reach.
**Important Note: Microsoft Teams integration uses SharePoint integration at the backend. Some prerequisites may be required for the full integrated Customer Engagement experience.
Teams calling capabilities greatly simplify the process of making calls and managing conversations in a single workspace. Making calls in Teams is easy to learn, quick to adopt, and streamlined for IT administration.
Instead of using multiple systems to look up phone numbers, dial the number, and track the history of conversations, Microsoft Teams brings all the calling capabilities to one place. Through an easy-to-navigate UI in Microsoft Teams, users have everything they need to easily make and receive calls, as well as manage their call settings, queues, devices, contacts, auto-attendant, delegation, voicemail, history, and reverse number lookup.
Streamlined Setup and Management for IT
Microsoft Teams calling streamlines management for IT through central management of user provisioning, phone number assignment, and porting existing numbers right from the Microsoft 365 Admin Console.
Microsoft Calling Plans, Direct Routing, or Both
Organizations can choose to bring their phone system to the cloud with flexible Microsoft Calling Plans, or can choose their telecom provider with Direct Routing — or they can do both.
Microsoft Calling Plans have the benefit of rapid provisioning to assign phone numbers and add minutes with no on-premises equipment required. Calling plans are supported in multiple countries, and local, long-distance and international calling are supported as well.
Teams makes it simple for organizations that want to stay with their existing telecom provider. Direct routing with certified Session Border Controllers (SBC) ensure that organizations safely connect their telecom provider to their Teams phone system.
Multiple Device Support and Microsoft-Certified Devices
Microsoft Teams maximizes efficiency with calling capabilities supported on multiple devices. This includes transferring calls between desktop and mobile, or adding devices. In addition to support for most devices, Microsoft has a certified portfolio of Teams devices optimized for the highest quality Teams and calling experience. This includes peripherals and room systems (e.g., headsets, speakerphones, Teams Rooms technology, webcams, etc.), desk phones and displays.
Coming soon, certified all-in-one Microsoft Teams displays will feature an ambient touchscreen and hands-free experience. Seamlessly integrate with PCs to provide easy access to Teams chat, meetings, calls, calendar, files and more. Microsoft is also expanding their support for Skype for Business and SIP phones from Cisco in the first half of 2021, so that organizations can use existing hardware with more calling features. Visit the online marketplace of Teams Devices showcase to explore all the certified devices offered by Microsoft, as well as its diverse ecosystem of partner products.
Article by: Dave Bollard - Head of Marketing | 801-436-6636
JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more. www.journeyteam.com
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