The key to a truly efficient ERP solution is its ability to simplify business processes and automate the most routine tasks such as making phone calls. As the remote workforce grows, integrating solutions and providing one centralized workspace can be amazingly effective in meeting these goals. The integration of Microsoft Dynamics 365 Customer Engagement apps including Dynamics 365 Sales and Dynamics 365 Customer Service with Microsoft Teams provides organizations with a complete package with centralized visibility. Microsoft Teams allows users to call, chat, meet, and collaborate virtually in one app, with all the internal, customer, and prospect information they need within reach.
**Important Note: Microsoft Teams integration uses SharePoint integration at the backend. Some prerequisites may be required for the full integrated Customer Engagement experience.
Teams calling capabilities greatly simplify the process of making calls and managing conversations in a single workspace. Making calls in Teams is easy to learn, quick to adopt, and streamlined for IT administration.
Some of the key benefits of Microsoft Teams calling for ERP include:
Rich calling features
Instead of using multiple systems to look up phone numbers, dial the number, and track the history of conversations, Microsoft Teams brings all the calling capabilities to one place. Through an easy-to-navigate UI in Microsoft Teams, users have everything they need to easily make and receive calls, as well as manage their call settings, queues, devices, contacts, auto-attendant, delegation, voicemail, history, and reverse number lookup.
Streamlined Setup and Management for IT
Microsoft Teams calling streamlines management for IT through central management of user provisioning, phone number assignment, and porting existing numbers right from the Microsoft 365 Admin Console.
Microsoft Calling Plans, Direct Routing, or Both
Organizations can choose to bring their phone system to the cloud with flexible Microsoft Calling Plans, or can choose their telecom provider with Direct Routing — or they can do both.
Microsoft Calling Plans have the benefit of rapid provisioning to assign phone numbers and add minutes with no on-premises equipment required. Calling plans are supported in multiple countries, and local, long-distance and international calling are supported as well.
Teams makes it simple for organizations that want to stay with their existing telecom provider. Direct routing with certified Session Border Controllers (SBC) ensure that organizations safely connect their telecom provider to their Teams phone system.
Multiple Device Support and Microsoft-Certified Devices
Microsoft Teams maximizes efficiency with calling capabilities supported on multiple devices. This includes transferring calls between desktop and mobile, or adding devices. In addition to support for most devices, Microsoft has a certified portfolio of Teams devices optimized for the highest quality Teams and calling experience. This includes peripherals and room systems (e.g., headsets, speakerphones, Teams Rooms technology, webcams, etc.), desk phones and displays.
Coming soon, certified all-in-one Microsoft Teams displays will feature an ambient touchscreen and hands-free experience. Seamlessly integrate with PCs to provide easy access to Teams chat, meetings, calls, calendar, files and more. Microsoft is also expanding their support for Skype for Business and SIP phones from Cisco in the first half of 2021, so that organizations can use existing hardware with more calling features. Visit the online marketplace of Teams Devices showcase to explore all the certified devices offered by Microsoft, as well as its diverse ecosystem of partner products.
JourneyTEAM was recently awarded Microsoft US Partner of the Year for Dynamics 365 Customer Engagement (Media & Communications) and the Microsoft Eagle Crystal trophy as a top 5 partner for Dynamics 365 Business Central software implementations. Our team has a proven track record with successful Microsoft technology implementations and wants you to get the most out of your organization’s intranet system. Consolidating your communication, collaboration, and productivity platform with Microsoft will save time and money for your organization. Contact JourneyTEAM today!
Article by: Dave Bollard - Head of Marketing | 801-436-6636
JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more. www.journeyteam.com
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.