Having a great company with a great product will go a long way toward reaching your business goals. There’s another component vital to success, and that’s your team of skilled technicians. They are the link between your manufacturing organization and your happy and loyal customers. Making sure your technicians are well informed and up to date will help them perform at the top of their game.
1. Use of pictures
By combining ReMAN365 with Microsoft SharePoint or OneDrive (or any other cloud-based document repository), your technicians can store, retrieve, and share photos of service and repair jobs. They can easily document issues, identify parts, send and receive instructions, and show completion of orders simply by taking photos or videos. The pictures can then be accessed anywhere with a smartphone or tablet. They can become a part of your permanent customer data.
2. Linked Technical Documentation
With ReMAN 365, your technicians can have anytime access to engineering and reference materials they need to provide the best customer service. Storing relevant technical documentation along with the item or service order will allow your techs to have quick access to look up standards and specs, and make informed decisions without wasting time. Documents can be updated or edited by your engineering department when necessary.
3. Component BOMs
BOM (Bill of Materials) is a comprehensive list of parts, items, assemblies, and other materials required to create a product, as well as instructions required for gathering and using the required materials. The bill of materials can be understood as the recipe and shopping list for creating a final product.
ReMan 365 allows your technicians access to accurate information on the BOM components in the equipment they’re working on. They’ll see all the necessary attributes as well as technical documentation of components on hand and be able to automatically generate a service order for items that need to be replaced.
4. Documented troubleshooting
Your company can share engineering and troubleshooting protocols with your technicians onsite or in the field. ReMAN 365 can easily be configured to the specific needs of your organization. You and your technicians will have exactly what they need when they need it. And frequently used instructions can be saved for later application.
5. Service item history
Technicians can pull up information on the previous service history of a piece of equipment. With the Service Item Log, they’ll have a real-time understanding of all activity that has been related to that job.
6. Interdepartmental communication
Internal notes in ReMAN 365 facilitate communication between your technicians and your service managers or other employees. Everyone will be kept up to date and in-the-loop. Notes can be kept on a variety of stages, from quotes to orders to completion of orders.
7. Shop-floor dashboards
ReMAN 365 allows management to leverage Power BI, performance metrics, and other important data that can be sent to your shop floor in real time. If your technicians are out in the field, this data can be sent directly to their smartphone or tablet, keeping everyone up to date on company performance.
In today’s manufacturing and service organizations, your skilled employees are a valuable competitive advantage. Empowering your technicians to make better decisions using accurate, up-to-date information is crucial to helping them perform at the top of their game.
If you would like to learn more about how ReMAN365 for Microsoft Dynamics 365 Business Central can help you better organize your service, repair, or remanufacturing organization, contact our experts at InterDyn Artis.
By InterDyn Artis