Automatic payments don't always automate the way you want them to...we've all been there. Thankfully, is more forgiving than most. To correct a transaction that has an automatic payment applied just remove the payment from the invoice and create a refund in Business Central.
Unapply the Payment
- Open the Customer card for one of the customers affected and select “Ledger entries” under the Navigate tab
- Locate the “Payment” and click on “Unapply Entries” option under the Actions tab
- Select the Row with the “Initial Document Type” of payment and click on “Unapply” under the Home tab. Click on Yes to confirm the unapplying of the payment
- Once the payment is unapplied, the system will show the following message:
- "The entries were successfully unapplied."
Create Refund
- Search for Sales Journal, select
- Enter the following information:
- Posting Date - Same date as payment
- Document Type - Refund
- Document No - Can use default or create own number
- Account Type - Customer
- Account No - Customer Number
- Description - By default it is the customer name, but can be modified
- Amount - Payment Amount
- Bal Account Type - G/L Account
- Bal Account No - GL Account number that was used to make the automatic payment
- Appliesto Doc Type - Payment
- Applies to Doc No - Click on the ellipses to get the list of payments you can apply the transaction to
Post the entry - Note you can have several entries in this batch and then post all of them at once and the payments need to be unapplied first
Lupe Haro is a seasoned Dynamics ERP consultant at Bond Consulting Services. Need support for your Dynamics environment? Contact Lupe at support@BondConsultingServices.com
