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A Technical Assessment Can Resolve Performance Issues and Keep your Systems Running at Optimal Speed

The health of your ERP is closely tied to the health of your business. So, keeping your ERP healthy is vital. But at some time, nearly all companies experience issues with the performance of their ERP.  Remote users complain about forms loading slowly. Backups take hours to complete. Queries or processes seem to run slower than they should.


A typical ERP installation include dozens of interfaces spanning your entire IT environment. Services include applications, servers, databases, operating systems, networks, storage arrays, management tools, and backup software. Sub-optimal performance in any one of these nodes can contribute to slowdowns or failures of processes managed by your ERP. With such a complex system, it can be difficult to pinpoint where the issue is—or if there’s even a real issue at all.


Western Computer can help you identify and correct potential problems with Microsoft Dynamics AX—often before they become an issue. Our Technical Assessment analyzes your Dynamics AX deploy

Dynamics AX Tech Assessment
Is your system running at optimal speed?

ment from end to end, to ensure that every piece of your system is configured for optimal performance. The Technical Assessment not only helps resolve existing issues with latency, end-user performance, and data transfer; it establishes performance benchmarks that play a crucial role in resolving future issues.



The Technical Assessment comprises three phases: collecting data, analyzing data, and presenting our findings. We rely on performance monitoring tools, including Microsoft admin tools, event logs, and third-party utilities, such as the Performance analyzer for Microsoft Dynamics (DynamicsPerf) and PAL (Performance Analysis of Logs). Using these tools, our technicians review your AX configuration, application server, SQL Server performance and database configuration, storage performance and settings, network bandwidth, operating system settings, and other critical aspects of your environment.


In the light version of the assessment, we check all these settings against established norms and best practices to identify anomalies that may be impacting performance. In the full version of the assessment, we install performance counters that monitor system activity for up to 30 days, to spot trends and variations in performance that might not be apparent in a simple snapshot.


Based on the results, our technicians prepare a Technical Finding Report, which identifies remediation actions/plans and provides recommendations to improve performance. Finally, our team conducts knowledge transfer to your internal IT team in case further explanation is necessary.


Because it establishes detailed benchmarks, we recommend the Technical Assessment to all companies using Dynamics AX—even if you’re not experiencing issues. As you add users, deploy new modules and customizations, tweak your AX configuration, or grow your database, these benchmarks can help you maintain performance or quickly identify the source of sudden failures.


If you’ve experienced issues with your ERP performance—or want to proactively ensure the health of your system—contact us to learn more about the Technical Assessment for Dynamics AX.


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