Let’s start with an ‘assumed’ definition these days for “ERP Solutions”. Originally an “Enterprise Resource System” might have meant a software package meant to automate the back office functions of a business. But with advancements in technology, now it seems to mean more than just a back office tool. Businesses expect a system that can act as a tool to gather critical data and generate reports that can be distributed via the web, improve efficiency so users don’t have to initiate every task, and enhance customer service to include not just billing when appropriate, but also following up with customer experience rating requests, easily track shipments and deliveries, and automate collection management processes.
An ‘adequate’ ERP solution should encompass drawing a client’s specific needs together, setting up the current requirements into a proper selection of choices, and then mapping the business processes to best distribute invoices/documents/reports. Gone are the days of having paper checklists and batch processing done at the end of the day.
An ‘acceptable’ ERP solution should have safeguards for compliance standards for audits, regulatory scrutiny, and escalation processes for system changes by the producer of the software when the government modifies the calculations, amounts, or percentages of tax rates or levels.