Four Ways Field Service Management Can Help Your Business

At the end of the day, the last thing you want to do is head back to the office to manually enter the information you gathered while on-site. Save time and headaches while putting more money in the bank with the right mobile software solution. KEY2ACT Field Service, which integrates seamlessly with Microsoft Dynamics GP, offers advanced functionality for service companies.

Help your business succeed by choosing KEY2ACT Field Service to help you:

1. Efficiently dispatch techs

“Your service provider will be at your house between 8 a.m. and midnight.” Never again. With dispatching and efficient scheduling, your dispatchers can give accurate information to your customers; and your techs are better equipped with the tools they need to do the work on time.

The scheduling functionality in KEY2ACT allows dispatchers to drag and drop to adjust work schedules, allowing for new or emergency work. You can also schedule by service area, skill set or technical schedule.

2. Track equipment

Manage your assets to their full potential by tracking your equipment. KEY2ACT automatically schedules equipment for routine service, only allowing equipment to be scheduled when available and showing you where each vehicle or asset is at any given time.

3. Assign costs to work orders

Know exactly what a job costs you down to the last penny. While on-site, technicians can log what items they are using to complete the job, making sure nothing falls through the cracks.

4. Generate service estimates and billings from the field

Customer service and positive experiences will lead to good online reviews, repeat customers and positive word of mouth. Technicians can use KEY2ACT’s mobile tool to generate service estimates based on the tasks to be performed with only a few clicks. At the end of the project, they can then automatically generate the bill immediately for the customer.

Increase your efficiency and customer service with KEY2ACT Field Service Management and Microsoft Dynamics GP.