In Search Of Experts, Not A Help Desk

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When it’s time to make a change with your business management solutions, you want to make sure you are dealing with the experts.  This is not the time to be put on hold or press “1” for help with troubleshooting an error message.  Implementing the right business solution starts with finding a software provider that has the expertise and experience to guide you in the right direction.

Choosing a new business management solution is a big deal for companies both large and small, and it should be treated as such.  As a result, you want a software provider that can fulfill your needs, not just sell you a product.  When shopping for a software provider, you may already have an idea of what you expect and need in a new enterprise resource planning (ERP) solution.  There will be certain features and functions that you can’t live without and, likely, an even longer list of functions that you simply want.  When you bring your ‘wish list’ to a software provider, they will likely pepper you with a long list of questions about your business operations, the type of software you use now, and the data you collect, as well as the data you hope to collect in the future.  This interview will give the provider an idea of what type of business management solution will best meet your needs, as well as your budget.

Your software provider should offer training opportunities so that your team knows how to use the solution when it goes live.  Guidance doesn’t end here though.  Many solutions are often updated with new features or fixes.  Also, over time, your system will accumulate large amounts of data.  Your software provider can assist with archiving old data or performing other maintenance activities that can keep your solution speedy.  Finally, your provider can ensure that your software remains aligned with your business goals.  Solutions like Microsoft Dynamics® GP can be customized and easily changed as your business grows and changes.

Your software provider can be a valuable extension of your team.  You should be able to contact them for questions, troubleshooting, and maintenance so that your ERP solution is always in prime working condition.  Contact the team at Associates Solutions, Inc. for more information about the software and services that they offer to their customers.  You won’t be just a number; you’ll be a valued client and treated as such.

By Associates Solutions, Inc., a Microsoft Partner out of Kansas


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