. has been using Microsoft Dynamics GP for over 10 years, and the ERP software has served the company well. Recently, the Connecticut-based cloud, disaster recovery, and managed IT service provider wanted to improve workflow and efficiency by adding industry-specific customizations.
Rather than turning its implementation of Microsoft Dynamics GP into a software development project, modifying the code and making upgrades more difficult, CAL Business Solutions suggested that PCNet install an . SalesPad takes care of inventory management, sales order fulfillment, and customer service. And another application, , handles support case tracking, dispatching of technicians, and service plans. Both technologies connect to Microsoft Dynamics GP providing PCNet with a robust, effective and complete business management solution.
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For PCNet’s Vice President General Manager Erik Soto, the benefits are tangible and numerous. “Now we are able to bring data to the surface by pulling different data points, including our user defined fields, into one centralized screen. This just makes it easier for our team that is managing transactions on a day-to-day basis,” said Soto.
Customizations now take on the form of push-button simplicity rather than code modification. SalesPad allows PCNet the flexibility to mold the system to handle the firm’s business processes and workflow. They have improved sales order quoting time by more than 50 percent with their ability to manage inventory and inventory item creation more easily. They are also able to harvest sales data in real time and bring up reports on the fly with relative ease.
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This technology firm now has a solid financial system with tools that are fully customized to their needs yet flexible enough to easily adapt to future changes. Visit
If you are a technology firm that wants to connect ConnectWise, SalesPad or other industry specific applications to Microsoft Dynamics GP contact CAL Business Solutions at sales@calszone.com or 860-485-0910.
By Anya Ciecierski, CAL Business Solutions, Connecticut Microsoft Dynamics GP Partner,
