Successful Upgrade of Microsoft Dynamics GP 9 Healthcare Customer to Microsoft Dynamics GP 2010

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A health care association in the Northwest suburbs of Chicago recently upgraded from Microsoft Dynamics GP 9.0 to Microsoft Dynamics GP 2010.  The organization has been using Microsoft Dynamics GP for over 10 years.  Because of both the tremendous additional functionality and the fact that mainstream support for Microsoft Dynamics GP 9.0 ends on January 11, 2011, many customers recognize that now is an important time to pursue their system upgrades.

The association started by looking for a new partner to help it with its upgrade, provide ongoing support, and offer sound insight into how the application can best support its daily operations.  Crestwood Associates was selected from a field of several value-added resellers (VARs) and we are utilizing our Microsoft Dynamics GP Help Desk, our Client Education Manager, and our team of seasoned professionals to realize continued return on the client’s technology investment.

Included in its upgrade to Microsoft Dynamics GP 2010, the client invested in a new server and sought to take advantage of Crestwood’s significant knowledge relating to the solution.  Through the years the finance team had experienced turnover and “application erosion” via the loss of product knowledge.  To address this topic, Crestwood’s Client Education Manager (CEM), who is both a CPA anda long-standing consultant on Microsoft Dynamics GP, provided valuable training on the core functionality most relevant to the operations.  The CEM also provided a business process review prior to the upgrade in order to shore up the business processes after the upgrade.  Going forward, the client will take advantage of Crestwood’s fully staffed and always available Support team to assist with quick questions and issues. 

As part of our post-project review, the association noted that the Crestwood team members were incredibly knowledgeable, responsive, and consistently professional.  We appreciated the opportunity to assist this association in this most critical initiative.  

By Mary Lenehan, Client Education Manager at Crestwood Associates , a Microsoft Gold Certified Partner in the Chicago Illinois area.

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