Updated · Originally published
“ping”, “IM”, “online chat”: all terms used within the instant messaging realm. Instant messaging is an easy and quick way to stay connected with your business contacts through text-based communication…but now there’s a lot more that goes with that. With Microsoft Dynamics® GP 2010, you can easily . You can now see when your customers are online and provide convenient and fast communications:
- Connect through informal conversations and Microsoft Office Live Meeting. If your customers are having issues and need to view a quick demo, Microsoft Dynamics GP 2010 makes it possible to attend to their requests in a timely fashion.
- Share customer and vendor information. Microsoft Dynamics GP 2010 makes it easy to share activity back with your customers and vendors, so you’re all working together from the same set of data, reducing miscommunication and chances of error.
- Create and deliver sales quotes, sales orders, and purchase orders—all within Microsoft Office Communicator. You can now attend to your customer’s needs and questions immediately, enhancing customer service.
In addition, , which is scheduled for general availability in the first half of 2011, extends connections even more through Fact Boxes and Action Shortcuts, which are now connected with Microsoft Lync 2010 instant messaging windows, bringing information about the people who are chatting and their companies to the user’s fingertips
In short, communication comes in all packages of all sizes, and Microsoft Dynamics GP 2010 makes it possible to stay ahead. Avastone Technologies, LLC is a Microsoft Gold Certified Partner specializing in including Microsoft Dynamics GP, Microsoft Dynamics CRM and Microsoft Retail Management System (RMS/POS).
By Sherry Berg, Manager – Dynamics Consulting Division, Avastone Technologies LLC,
This sounds very nice. Has anyone used it and could share an example?