3 Ways to Improve Industrial Goods Distributors Customers’ Satisfaction with Microsoft Dynamics® GP

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In our last post, we discussed using Microsoft Dynamics GP to help measure and improve your customers’ satisfaction. Now let’s examine how Industrial Goods Distributors can use Microsoft Dynamics GP to remove 3 major pain points while measuring and improving their customers’ satisfaction.

Pain #1- Global Competition: With the wrong technology, being competitive is extremely difficult and sometimes impossible. You need the right business solutions in place to adapt to the evolving market and customer demands.

The Microsoft Dynamics GP Solution: Connect built-in SQL Server data mining tools with Microsoft Dynamics GP so you can perform advanced analytics in Excel that help you plan how to stay ahead of your competition.
For example, the shopping basket analysis tool facilitates cross selling analysis that gives recommendations on what you should focus on selling per your past orders:

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Pain #2- Increasing Customer Demands: It can be difficult to forecast accurately enough to manage your inventory effectively with an old system. Left unresolved, these issues lead to discounts, lost orders, higher inventory costs, and unhappy customers.

The Microsoft Dynamics GP Solution:Create better user experiences for your customers and employees with real time reporting and built-in integration. Real time reports provide your sales people with a complete customer view, enhancing measurability of your customer behaviors to ensure happier customers.
For example, we just completed an SSRS weekly flash report for a client that provides the following information:


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Pain #3- Lean Economic Conditions: Demands for lower prices, improved packaging, specific labeling, and tight delivery requirements are difficult to meet during these tough economic times.

The Microsoft Dynamics GP Solution: Streamline your overall business processes with new distribution modules for inventory control, purchase order processing, and sales order processing. These new support modules make it possible to provide what your customers want at a lower price tag.
For example, you can set a default view for the following lookup windows within the inventory control module:

  • Items lookup window
  • Accounts lookup window
  • Employees lookup window
  • Customers and Prospects lookup window
  • Salespeople lookup window
  • Vendors lookup window

Specializing in ways to enhance your company’s solutions with Microsoft Dynamics GP in Idaho, Oregon, and Southwest Washington, with clients around the world, Computeration makes your implementation successful by offering experienced project management, data integration, training, and consulting services.

By Gloria Braunschweig with Computeration, a Pacific Northwest Microsoft Dynamics GP Partner


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