Updated · Originally published
As you may already know, maintenance and support fees for ERP software implementations are a large chunk of your budget. With the global economic recession, this has been closely evaluated by customers like you and you are finally pressuring software vendors like us to show you the value you’re paying for. According to this by a known customer advocate, Microsoft Dynamics delivers both choice and value in their support and maintenance offerings and here’s how:
Choice. After the initial purchase, Microsoft Dynamics has offered customers the option to . This is unique to the industry for three reasons because customers:
- Choose whether or not to buy maintenance.
- Determine who they go to for support.
- Separate the technical support from the maintenance decision.
Value. Microsoft’s maintenance plan bundles a series of customer friendly services that deliver value. They include…
- . Customers can get to any course at any time with their maintenance dollar. There’s no requirement for expensive week long training academies.
- 24 hour self-service support. Microsoft’s invested in its self support community and has 1000 new users a month with 30,000 self-help posts to date. Most questions can be addressed in the discussion forum or directly by an expert.
- 10 years of lifecycle support. Most vendors provide a 5 year plan with escalating costs in the 6th and 7th years. 10 years represents a reasonable life cycle for ERP.
Our team here at Rimrock works collaboratively with clients to ensure they receive support and value by implementing . We are dedicated to the total satisfaction of our clients and we absolutely exceed expectations on every project. Rimrock Corporation also offers a full line-up of Microsoft Dynamics classroom training suited to your needs and your schedule to help your staff maximize the power of the software solution.
By Rimrock Corporation a